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reseller and ns record problem

Discussion in 'General Discussion' started by bidouilleur, Apr 15, 2012.

  1. bidouilleur

    bidouilleur Well-Known Member

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    I'll try to be as clear as possible. An existing server was upgraded from centos 4 to centos6 last night, so all was erased and installed from scratch.

    all accounts are on a second drive ready to restore, so that's ok

    Install went pretty ok till I got to the dns part

    first ns for the root account is ok

    ns1.rootaccount.com ok
    ns2.rootaccount.com ip and A record ok but when i do a intodns lookup on the rootaccount : no response for ns2

    I have a reseller on there with his ns records (ip's didn't change)

    in reseller part I can add ip to them, ok (I manually edited /etc/nameserverips for that)
    but when I want to add A record i get just a fancy ip (no clue where it comes from)

    I double checked with domain registrar and the ips are ok for those reseller ns

    I'm at a total loss

    so i end

    ns1.rootaccount is working
    ns2.rootaccount is not responding

    ns1.reseller can add ip but no a record (except manually changing the ip)
    ns2.reseller can add ip but no a record (except manually changing the ip)

    and when I ad nameserverips I get


    Nameserver IP No. Zones
    ns1.rootaccount.com 72.9.155.240 46
    ns1.reseller.com No IP 1
    ns2.rootaccount.com 72.9.155.241 46
    ns2.reseller.com No IP 1

    driving me nuts, read this forum up and down, read documentation again but to no help and I have all reseller accounts dead ...

    any help appreciated, really ... thanks
     
  2. thewebhosting

    thewebhosting Well-Known Member

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    Just double check that you have created proper child nameservers for the new server at your domain name registrar end. Please make sure that you need to change A record for ns2 record from the old DNS zone if you still have not changed the main nameservers of main domain name.
     
  3. lukapaunovic

    lukapaunovic Active Member

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    I have exactly the same problem.
    Help!
     
  4. cPanelMichael

    cPanelMichael Forums Analyst
    Staff Member

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    Hello :)

    It looks like the DNS on your server is configured properly, so it's likely better handled via a support ticket so we can check the actual domain name. Please submit a ticket using the following URL:

    Submit A Ticket

    Thank you.
     
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