Reseller assigns reseller package to user, user out of space

I am not sure what this is, but when I create a account for someone as a reseller it seems that it is useing that plan in the reseller as one of his own plans. It is causing it to say " can create account out od space. Even though it is his first one he creates. Somehow it icounting my reseller as his also. Any ideas on how to stop this?