Reseller Branding Logo not uploading in cPanel or Webmail

Steven McCown

Registered
Mar 2, 2017
2
0
1
Colleyville, Texas
cPanel Access Level
Reseller Owner
We have followed the provided documentation to upload our company's logo and favicon for cPanel and Webmail. The favicon worked great, however our resized logo has not uploaded to either the cPanel, nor Webmail. Please advise. Thanks!
 

Jcats

Well-Known Member
PartnerNOC
May 25, 2011
806
156
168
New Jersey
cPanel Access Level
DataCenter Provider
Steven,

Can you provide the steps you took to upload the logo, this will better help us to determine what's going on
 

Steven McCown

Registered
Mar 2, 2017
2
0
1
Colleyville, Texas
cPanel Access Level
Reseller Owner
1. Resized my .png logo to 139x75.....
2. In WHM under cPanel/Branding (now showing "Customization" after the upgrade) I uploaded the file both for "Company Logo", and for "Webmail Logo".
3. Zero Error messages...

(Even tried changing the size to 93x50 to ensure I was at optimal size... )

Shouldn't it be as simple as that? My uploaded file to "Favicon" worked like a charm...
 
Last edited:

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,913
2,202
363
Hello Steven,

Do you have root access to this system? If so, could you open a support ticket using the link in my signature so we can take a closer look? You can post the ticket number here so we can update this thread with the outcome.

If you do not have root access, could you open a support request with your hosting provider so they can investigate and contact us if they are unable to determine the cause of the issue?

Thank you.