WillDashwood

Member
Oct 12, 2004
13
1
153
Sorry if this has been asked before, I searched to no avail.

I'm trying to use the branding feature of our reseller cPanel by simply uploading some new graphics to a theme I've cloned. The problem is it doesn't update the image once I refresh the page. Any ideas? I don't have root FTP access so I can't browse to the image folder either.

I'm running WHM 9.9.3 cPanel 9.9.6-C9.
 

[email protected]

Well-Known Member
Mar 5, 2002
493
0
316
Los Angeles California
You are uploading to the wrong directory.
The /branding directory takes precedence over everythng.
Delete the image in that folder and try again.
 

WillDashwood

Member
Oct 12, 2004
13
1
153
Thanks, but I don't have access to the branding folder, at least not by FTP. I've yet to get into SSH/Shell Access which someone recommend to me. Any ideas on where I can get started with that?
 
Last edited:

[email protected]

Well-Known Member
Mar 5, 2002
493
0
316
Los Angeles California
Post exactly what you did, what folder you uploaded to and what filename. Details please.
We can't help you out if you don't provide details.

How to replicate the problem:
1.
2.
3.
4.
 

WillDashwood

Member
Oct 12, 2004
13
1
153
1, Logged into our reseller cPanel :)2086)
2, Clicked Themes >> Clone a cPanel Theme
3, Cloned x2 (to "UC")
4, Clicked cPanel >> Branding
5, Located the image to replace under cloned them ("UC")
6, Clicked Browse to locate image
7, Clicked Upload
8, Gives confirmation message (Branding Image uploaded! (top_02_1))
8, Go back to branding page and refresh page but image hasn't changed.

I've tried changing other images from different themes but nothing seems to change.

Thanks,
Will
 

[email protected]

Well-Known Member
Mar 5, 2002
493
0
316
Los Angeles California
Will,

I advise against the use of WHM for skins related jobs.
You can send me an email to [email protected] if you want me to check out your system. I will be glad to help.
 

WillDashwood

Member
Oct 12, 2004
13
1
153
Thanks for the offer, very kind of you, but I think as it's not as easy as we first thought and we've got a bit more work on at the moment we will leave it for now and come back to it later.

Thanks!