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Reseller Dedicated IP - 2 serious bugs!!!

Discussion in 'General Discussion' started by MattF, Sep 25, 2002.

  1. MattF

    MattF Active Member

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    RE: Reseller accounts using their own dedicated IP to setup name-based accounts etc..

    1) NameVirtualHost &ip&:80 is not added to the Apache configuration, hence causing all name-based accounts setup on the reseller IP to point to the reseller's main account rather than the correct name-based account.

    2) Other name-based accounts can not FTP to the server, because ftp.&namebasedaccount&.com is pointed to the reseller IP by default. However when you FTP to the reseller IP and use the credentials of a name-based accounts it doesnt authenticate. You have to FTP into the main server IP, which defeats the point of using a dedicated reseller IP.

    When can we get a fix? (a real fix this time) - would like to lol but this aint funny. Why release a feature that doesnt work correctly?:p
     
  2. pats

    pats Well-Known Member

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  3. HTTPeasy

    HTTPeasy Registered

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    same problem, setting the resellers dedicated IP to his shared IP did not work.

    Any ideas?
     
  4. Darktides.NET

    Darktides.NET Member

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    Edit the DNS zones and config file .... WHM/cPanel can't do everything for you.

    Yes, this happened to me too. It does help to have some knowledge of what you're doing so you can fix these things without the Panel.
     
  5. thedavid

    thedavid Well-Known Member

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    Hello,

    We've had this issue occur each time we get a new reseller account...

    So now it's become standard operating procedure to check for the NameVirtualHost upon creation of the reseller by hand. Otherwise it's almost never there. Ideally, WHM/Cpanel should go and see if the string NameVirtualHost <ipaddress>:80 is in the httpd.conf file, and if it's not add it. But this logic does not appear to be in Cpanel/WHM at this time. It's very easy to fix manually, however.

    -David
     
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