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Reseller hosting, cpanel licence expired - anyway of backing up databases?

Discussion in 'Data Protection' started by Macroscopic, Jul 19, 2009.

  1. Macroscopic

    Macroscopic Registered

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    Hi,

    I realise what I'm asking is probably impossible but I thought it was worth a chance.

    I pay for reseller hosting, but it looks as though the company has vanished. Their corporate website is now just a front page, their reseller website has vanished (Google's last cache is from 15th June), and their cPanel licence expired on 15th July.

    I tried to contact them via their support email address but got a message saying the email address is not being monitored, use their ticket system on xxx.com/support.php but of course they now have no website.

    I emailed their CEO but he is 'out of office' until Wednesday.

    Only thing that's still working is their servers, but I imagine they won't for much longer.

    I was logging onto the cPanel to back stuff up last night, but obviously I couldn't back any database up.

    Is there ANY way of getting accessing the backing up the MySQL databases or doing it remotely?

    I just want the latest versions of the databases.

    Any ideas would be gratefully received.
     
  2. serversignature

    serversignature Well-Known Member

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    cPanel >> Databases >> Manage Remote MySQL Access

    see "Access Hosts". There is a field provided where you can put your IP. This just tells which machines can connect to your MySQL database. The IP is the identification of your machine.

    Download And Install MySQL Administrator MySQL :: MySQL GUI Tools to Backing Up Remote MySQL Database To Your Local Desktop. You have to use your database login name and password.

    Hope this helps..
     
  3. eth00

    eth00 Well-Known Member
    PartnerNOC

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    Upload phpmyadmin via FTP to your public_html and use it to grab a backup. The only issue will be if they have low php limits, it might not be able to complete. If they do depending on their setup you could use an htaccess to raise them for your domain.
     
  4. Macroscopic

    Macroscopic Registered

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    Thank you for your advice.

    Unfortunately I hadn't set up access hosts for MySQL - I simply used the default localhost (this is something I'll be changing when I find a new host to move everything to).

    What I did do though was to go to http://www.xxx.com:2082/3rdparty/phpMyAdmin/index.php for all my domains. The cPanel logins still worked and I could export all the databases from there. (Thanks for your suggestion, eth00 - it made me realise I could do it this way.)

    I've just been very fortunate that the server hasn't gone down yet.

    Now I have the task of finding a new host. It's a shame because this was the one host I liked and they didn't oversell. I guess everyone needs to be very careful during the economic times and to have contingency plans in place.
     
  5. eth00

    eth00 Well-Known Member
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    Great, I thought that your cPanel was not working. I thought that cPanel would not function if the license was expired, guess so.

    FYI with phpmyadmin how I had suggested it still would have connected via localhost so would have also worked.

    This is one of those times where you get lucky and shows a lesson for the future - keep backups!
     
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