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Reseller package edits not passing on to their clients

Discussion in 'General Discussion' started by tbhost, Oct 30, 2003.

  1. tbhost

    tbhost Registered

    Aug 9, 2002
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    For some reason if one of my resellers edits his hosting package, it is not passing those changes down to his customers.

    IE he changes disk space from 20 MB to 30 MB his existing customers are all staying at 20, unless they are individually upgraded to a new package.

    If I do a package edit on one of my servers root plans however it changes all customers with that plan to the new details.
  2. christi1

    christi1 Well-Known Member

    Oct 20, 2003
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    Texas, USA
    I know one of the older releases of Cpanel/WHM had a problem with spaces in package names.

    Ask him to re-add all his packages with no space in the names and see if this works.... just try one and if it works, you'll know that was it.

    I love this smiley.

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