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Reseller package not shown in creation new account

Discussion in 'General Discussion' started by behinam, Nov 28, 2018.

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  1. behinam

    behinam Active Member

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    I have a problem with the reseller created packages. The packages created with a reseller are not shown in user creation phase. I mean the packages are not shown in the package list when a reseller wants to create a new user and i should in root level WHM select ‘Reset Resellers permission’ in reseller center to resolve reseller problem.

    Please help me
     
  2. cPanelMichael

    cPanelMichael Technical Support Community Manager Staff Member

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  3. behinam

    behinam Active Member

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    uncheck "Package Access" (Use Root Packages) item in reseller Nameservers and Privileges to solve problem.
     
  4. cPanelMichael

    cPanelMichael Technical Support Community Manager Staff Member

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    Hi @behinam,

    That will ensure the packages created by root are not available to the reseller when creating the account. You'd also need to ensure the following option in WHM >> Edit Reseller Nameservers and Privileges is disabled (or enabled with specific packages allowed):

    Specify which packages reseller-username can use for account creation

    Thank you.
     
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