Reseller package not shown in creation new account

[behinam]

I have a problem with the reseller created packages. The packages created with a reseller are not shown in user creation phase. I mean the packages are not shown in the package list when a reseller wants to create a new user and i should in root level WHM select ‘Reset Resellers permission’ in reseller center to resolve reseller problem.

Please help me

 

[cPanelMichael]

Hello @behinam,

Access Web Host Manager as root and browse to WHM Home » Resellers » Edit Reseller Nameservers and Privileges. For the reseller account in-question, verify you have properly configured Specify which packages a reseller can use to create accounts. We document this option at:

Edit Reseller Nameservers and Privileges - Version 76 Documentation - cPanel Documentation

Thank you.

 

[behinam]

uncheck "Package Access" (Use Root Packages) item in reseller Nameservers and Privileges to solve problem.

 

[cPanelMichael]

uncheck "Package Access" (Use Root Packages) item in reseller Nameservers and Privileges to solve problem.

Hi @behinam,

That will ensure the packages created by root are not available to the reseller when creating the account. You'd also need to ensure the following option in WHM >> Edit Reseller Nameservers and Privileges is disabled (or enabled with specific packages allowed):

Specify which packages reseller-username can use for account creation

Thank you.