Reseller package not shown in creation new account

behinam

Well-Known Member
May 9, 2017
73
5
8
Dubay
cPanel Access Level
Root Administrator
I have a problem with the reseller created packages. The packages created with a reseller are not shown in user creation phase. I mean the packages are not shown in the package list when a reseller wants to create a new user and i should in root level WHM select ‘Reset Resellers permission’ in reseller center to resolve reseller problem.

Please help me
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,909
2,229
463

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,909
2,229
463
uncheck "Package Access" (Use Root Packages) item in reseller Nameservers and Privileges to solve problem.
Hi @behinam,

That will ensure the packages created by root are not available to the reseller when creating the account. You'd also need to ensure the following option in WHM >> Edit Reseller Nameservers and Privileges is disabled (or enabled with specific packages allowed):

Specify which packages reseller-username can use for account creation

Thank you.