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Reseller -> Resold cPanel Redirect

Discussion in 'User Experience' started by JawadArshad, Oct 19, 2017.

  1. JawadArshad

    JawadArshad Well-Known Member PartnerNOC

    Apr 8, 2008
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    DataCenter Provider
    A client recently reported they cannot switch from their main reseller cPanel to one of their resold users through the drop down available in paper_lantern theme. I noticed, selecting a user redirected URL to instead of (main reseller site) or ( being the resold site). This ( of course does not have an A record and thus throws a DNS error. This only happens if you log in via If you use, it doesn't occur. Its not a deal breaker but sometimes clients prefer using their URL rather than bookmarking the hostname:2083.
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    #1 JawadArshad, Oct 19, 2017
    Last edited by a moderator: Oct 19, 2017
  2. Infopro

    Infopro cPanel Sr. Product Evangelist Staff Member

    May 20, 2003
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    I'm unable to duplicate this on my end.

    What happens if the Reseller logs in via, and then switches to cPanel account via that Resellers menu? For me, the SSL URL stays the same in the address bar, but the cPanel account does change properly.

    If I login to the cPanel account as Reseller to and switch to another of my accounts via the menu, the URL stays the same as well but does switch as expected.

    Tested on cPanel ver 66.0.25

    WebHost Manager »Server Configuration »Tweak Settings, Redirection tab:
    "Choose the closest matched domain for which that the system has a valid certificate when redirecting from non-SSL to SSL URLs. Formerly known as “Always redirect to SSL/TLS” is set to, On.
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