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Reseller restrictions NOT working on his clients

Discussion in 'General Discussion' started by furquan, Jun 23, 2011.

  1. furquan

    furquan Well-Known Member

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    Hello:

    I have noticed a peculiar issue with cpanel, and i hope some body on board can address this.

    We have multiple RESELLER's on the server and WHEN we make a package for them, we DO NOT allot a feature, namely mysql.

    BUT

    When this reseller creates his clients accounts and packages, he allots them mysql feature and they in turn are using it without any restrictions, WHERE AS we have NOT alloted MYSQL for this reseller.

    HOW is it that we can RESTRICTa reseller and all his accounts within the confines of the reseller package that WE have created so that none of his clients can use any feature beyond that alloted to the reseller.

    I hope i have not confused things here...

    Any inputs please ?
     
  2. Infopro

    Infopro cPanel Sr. Product Evangelist
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  3. furquan

    furquan Well-Known Member

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    We create a package and then allocate the same to the reseller created
     
  4. furquan

    furquan Well-Known Member

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    Can you be a bit more elaborate on this question, I think i missed some thing :(
     
  5. cPanelTristan

    cPanelTristan Quality Assurance Analyst
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    Please ensure you have selected the following in WHM > Resellers > Reseller Center > Edit Privileges/Nameservers area for the resellers in question:

    Under Account Creation Limits area

    Check the packages that do not allow MySQL only. Here resellername is the name for the Reseller's cPanel username.

    Under Standard Privs area uncheck the following:

    You do not want the reseller to be able to select all global packages, since you would have MySQL packages as well. This is likely why they were able to get access to packages with MySQL if you did have this checked.
     
  6. Infopro

    Infopro cPanel Sr. Product Evangelist
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    WHM > Resellers > Edit reseller privileges & nameservers, select user > Top of page: Account Creation Limits.

    If you've created Packages for Resellers and removed the Feature for MySQL in those Packages, when he uses those Packages wouldn't MySQL not be available as you wish?

    Its probably me thats missing something here...
     
  7. furquan

    furquan Well-Known Member

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    unfortunately..no luck..

    since this user was assigned 2 Msyql DB's by the reseller, i could log on the clients cpanel and was able to create databases :(

    The reseller restriction did not work on this client...he should not have been able to create since it is not allowed for the reseller !!
     
  8. cPanelTristan

    cPanelTristan Quality Assurance Analyst
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    Please submit a ticket. I cannot reproduce the issue myself after creating a reseller and restricting that reseller with the very options I noted above. I gave the reseller a nomysql package and no accounts were able to be created that had any MySQL databases.

    You can submit a ticket using WHM > Support Center > Contact cPanel or using the link in my signature.
     
  9. furquan

    furquan Well-Known Member

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    Submitted :- Support Request Id 1665290
     
  10. Infopro

    Infopro cPanel Sr. Product Evangelist
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    Please do post back with your findings on this. Thanks!
     
  11. furquan

    furquan Well-Known Member

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    With all that Tristan said , i got this response from the ticket :-

     
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