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Reseller Shared IP not assigned after transfer

Discussion in 'General Discussion' started by Khurram Shahzad, Jun 12, 2019 at 2:41 PM.

  1. Khurram Shahzad

    Khurram Shahzad Registered

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    Hi,

    I have issue when transfer account from one server to another server with Transfer Tool Reseller Shared IP not assign auto to account.

    Creating a new account No issue IP assigned.
     
  2. cPanelLauren

    cPanelLauren Forums Analyst II Staff Member

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    Hi @Khurram Shahzad

    Can you give me the exact replication steps for this so I can attempt to reproduce the issue on a test server?
     
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  3. Khurram Shahzad

    Khurram Shahzad Registered

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    I assign an IP on 1st server reseller account 192.168.1.1
    before move account to new server transfer reseller account on first server assign same IP to as Shared Reseller IP, change reseller IP Main server IP to 192.168.1.1
    then transfer remaining account to new server but new account created with server main IP.
     
  4. cPanelLauren

    cPanelLauren Forums Analyst II Staff Member

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    Hi @Khurram Shahzad


    Dedicated IP's can be assigned at transfer time but the Reseller Shared IP change that you're wanting cannot be done with the transfer tool at this time. I'd suggest if you'd like to see this functionality you open a feature request, which you can do using the link in my signature.

    Thanks!
     
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