It looks like you are logged in as a reseller. Resellers cannot create resellers.
The permissions you have as a reseller are determined by the system administrator (often your web hosting provider).
The permissions you have as a reseller are determined by the system administrator (often your web hosting provider).
You need to assign privileges to the Reseller account using the Reseller Center while logged in to WHM as root.
Apparently I've already done that, in the drop down list of accounts under the "assign reseller privileges" title the account in question isn't there, but it shows in the "remove" list...
I've been through all my settings trying to find something obvious but I can't see anything
I've been through all my settings trying to find something obvious but I can't see anything
Since the user is already a reseller, you cannot assign them reseller access (again). Therefore, you must edit their existing access using that screen.