Resellers have no access to MySQL / phpMyAdmin

[MathiasScherer]

Hello guys! All right with you?
I have a problem with my whm that I have hosted on Google Cloud. I am unable to enable user access on mysql. Only from WHM and with root user I can access phpMyAdmin.

When I migrated from the old server to this WHM that I host on Google Cloud, I used the "Transfer Tool" feature and got some error messages when trying to import the databases. I have attached the image showing the error with details. Has anyone had a situation like this so they can help me?

 

[nixuser]

Please try resetting the account cPanel password and also check the box 'Synchronize MySQL password'.

 

[MathiasScherer]

Please try resetting the account cPanel password and also check the box 'Synchronize MySQL password'.

Hello, ! Thank you for your help.
But you don't have the option to sync with mySQL, just this option that is shown in printscreen I took.

- Removed -

 

[cPanelLauren]

When you change a password through the List Accounts interface it automatically synchronizes with MySQL. For example:

The following service passwords were changed: system , ftp , mail , MySQL.

 

[Henry Carter]

Hi,

Try resetting the cPanel user password and dig cPanel logs to find some details about the problem. /usr/local/cpanel/logs/error_log /usr/local/cpanel/logs/access_log