Resellers have no access to MySQL / phpMyAdmin

MathiasScherer

Registered
Nov 8, 2017
2
0
1
Brasil
cPanel Access Level
Reseller Owner
Hello guys! All right with you?
I have a problem with my whm that I have hosted on Google Cloud. I am unable to enable user access on mysql. Only from WHM and with root user I can access phpMyAdmin.

When I migrated from the old server to this WHM that I host on Google Cloud, I used the "Transfer Tool" feature and got some error messages when trying to import the databases. I have attached the image showing the error with details. Has anyone had a situation like this so they can help me?
 

Attachments

cPanelLauren

Product Owner
Staff member
Nov 14, 2017
13,296
1,271
313
Houston
When you change a password through the List Accounts interface it automatically synchronizes with MySQL. For example:
The following service passwords were changed: system , ftp , mail , MySQL.
 

Henry Carter

Active Member
Jul 31, 2019
35
6
8
India
cPanel Access Level
Website Owner
Hi,

Try resetting the cPanel user password and dig cPanel logs to find some details about the problem. /usr/local/cpanel/logs/error_log /usr/local/cpanel/logs/access_log