nima ebrahimi

Registered
Jul 5, 2019
2
0
1
Iran
cPanel Access Level
Root Administrator
hi
i had a limited license before and want to transfer my old hosting accounts to new server with new OS i did it and now i have big problem

my whole hosted account DNS records are wrong and Reset DNS Zone does not fix it!

how can i find this ip where come from?

*im sorry for bad language*
 

cPanelLauren

Forums Analyst II
Staff member
Nov 14, 2017
6,815
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Houston
cPanel Access Level
DataCenter Provider
Hello @nima ebrahimi

If you used the transfer tool it should have made these changes automatically for you unless the IP address was not the one that was being used on the server or recognized as such. This is noted in the transfer tool documentation here: Transfer Tool - Version 80 Documentation - cPanel Documentation

At this point though If the incorrect IP address is the same in all the DNS zone files you should be able to use the IP migration wizard to modify the IP for all accounts. Documentation on this can be found here: IP Migration Wizard - Version 80 Documentation - cPanel Documentation
 

nima ebrahimi

Registered
Jul 5, 2019
2
0
1
Iran
cPanel Access Level
Root Administrator
i have used IP migration but does not work
shared host main account is good but addon domain and alias domains is wrong

i had use this loop for reset DNS zone but does not work

"for i in $(cat /etc/trueuserdomains | cut -d: -f1); do whmapi1 resetzone domain=$i; done"
 

cPanelLauren

Forums Analyst II
Staff member
Nov 14, 2017
6,815
541
263
Houston
cPanel Access Level
DataCenter Provider
It sounds as though something else may be going on and this would be best handled with access to the system. Can you please open a ticket using the link in my signature? Once open please reply with the Ticket ID here so that we can update this thread with the resolution once the ticket is resolved.


Thanks!