Hello 
You may need to consult with your web hosting provider if you do not have root access to your server. If you do have root access, look for any specific errors in the following log file when you use the reset password option:
# /usr/local/cpanel/logs/error_log
You can also search /var/log/exim_mainlog for the message to see if it was sent out by the server.
Thank you.
You may need to consult with your web hosting provider if you do not have root access to your server. If you do have root access, look for any specific errors in the following log file when you use the reset password option:
# /usr/local/cpanel/logs/error_log
You can also search /var/log/exim_mainlog for the message to see if it was sent out by the server.
Thank you.
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