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Reset Password link not sending mail

Discussion in 'E-mail Discussion' started by kabatak, Mar 7, 2013.

  1. kabatak

    kabatak Well-Known Member

    Jun 10, 2009
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    Hello, The Reset Password link via Cpanel login page is not sending mail (or is probably sending by I'm not getting it). What issues or configuration should I be checking?
  2. cPanelMichael

    cPanelMichael Forums Analyst
    Staff Member

    Apr 11, 2011
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    Root Administrator
    Hello :)

    You may need to consult with your web hosting provider if you do not have root access to your server. If you do have root access, look for any specific errors in the following log file when you use the reset password option:

    # /usr/local/cpanel/logs/error_log

    You can also search /var/log/exim_mainlog for the message to see if it was sent out by the server.

    Thank you.
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