Hello,
When I open mydomain.com/webmail and try to reset the password, I have to enter my username, which is ok and functioning, but when I see another step of the reset password procedure, I get confused:
Complete your contact email address below to receive your security code.
Contact Email Address:
Hint: [email protected]
This is absolutely not part of my contact address. And when I try to enter my real contact email address, it says: "The email address you provided does not match our records.". But it is correct, it's the same as "Preferences >> Contact Information" exactly.
I have also checked "Tweak settings" in WHM:
"Allow cPanel users to reset their password via email." is set to "on".
How can I solve this issue?
When I open mydomain.com/webmail and try to reset the password, I have to enter my username, which is ok and functioning, but when I see another step of the reset password procedure, I get confused:
Complete your contact email address below to receive your security code.
Contact Email Address:
Hint: [email protected]
This is absolutely not part of my contact address. And when I try to enter my real contact email address, it says: "The email address you provided does not match our records.". But it is correct, it's the same as "Preferences >> Contact Information" exactly.
I have also checked "Tweak settings" in WHM:
"Allow cPanel users to reset their password via email." is set to "on".
How can I solve this issue?