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[Resolved] cPanel text display error

Discussion in 'User Experience' started by joannaj, Aug 10, 2014.

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  1. joannaj

    joannaj Member

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    Hi all,

    I am new to the forum, I have very recently set up a reseller account for hosting.

    I have set up WHMCS to create the accounts once I have given the go ahead after the client has paid etc, all seems to be working well except on cpanel it displays the text overlapping icon names and adds small extra names to areas such as in the file manager area.

    I have attached two images here to show what I mean.

    Do you know how to fix this? It all seems to be working well, so is just maybe a visual error? It looks the same in Chrome, Firefox and IE.


    text-display-error-1.jpg text-display-error-2.jpg

    I am on WHM v 11.42.0 (build 23)
     
  2. cPanelAdamF

    cPanelAdamF cPanel Product Owner
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    Twitter:
    Those are cPanel's Locale Keys. It's likely that your locale database needs to be regenerated. Try running
    /usr/local/cpanel/bin/build_locale_databases
     
  3. joannaj

    joannaj Member

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    Hi thanks very much for your help so far:

    I have run /usr/local/cpanel/bin/build_locale_databases but it says

    No such file or directory

    Ooops what have I done?
     
  4. joannaj

    joannaj Member

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    When I check the directory I get as far as /urs/local/ but there is no cpanel.

    So sorry I am very, very new to learning how to run via SSH. Is there another way I can do this?
     
  5. Infopro

    Infopro cPanel Sr. Product Evangelist
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    As a Reseller, you may not have permission to perform that. Are you able to run cPanel updates? If so that command is run during updates.

     
  6. joannaj

    joannaj Member

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    I've spoken to them and they said it's nothing that they can do :/

    I'm not sure really what I can do. If one of my clients now go into cpanel and see the text like that it is going to look confusing and not very professional.

    Is there anyway I can update or fix this via WHM or another way?
     
  7. Infopro

    Infopro cPanel Sr. Product Evangelist
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    None that I'm aware of. Your Hosting Provider is mistaken. Feel free to link them to this post of mine saying so too.

    Or better yet, ask them to open a ticket to cPanel on your behalf so that the cPanel Technical Support Team can set them in the right direction.

    Good luck with this.
     
  8. joannaj

    joannaj Member

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    Ah thank you very much, I will message them now.
     
  9. joannaj

    joannaj Member

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    Sorted now, thanks for your help. You can close this thread :)
     
  10. cPanelJared

    cPanelJared Technical Analyst
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    Thank you for the follow-up. I am glad to see it is fixed now.
     
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