[Resolved] cPanel text display error

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joannaj

Member
Aug 10, 2014
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Reseller Owner
Hi all,

I am new to the forum, I have very recently set up a reseller account for hosting.

I have set up WHMCS to create the accounts once I have given the go ahead after the client has paid etc, all seems to be working well except on cpanel it displays the text overlapping icon names and adds small extra names to areas such as in the file manager area.

I have attached two images here to show what I mean.

Do you know how to fix this? It all seems to be working well, so is just maybe a visual error? It looks the same in Chrome, Firefox and IE.


text-display-error-1.jpg text-display-error-2.jpg

I am on WHM v 11.42.0 (build 23)
 

joannaj

Member
Aug 10, 2014
7
0
1
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Reseller Owner
Hi thanks very much for your help so far:

I have run /usr/local/cpanel/bin/build_locale_databases but it says

No such file or directory

Ooops what have I done?
 

joannaj

Member
Aug 10, 2014
7
0
1
cPanel Access Level
Reseller Owner
When I check the directory I get as far as /urs/local/ but there is no cpanel.

So sorry I am very, very new to learning how to run via SSH. Is there another way I can do this?
 

joannaj

Member
Aug 10, 2014
7
0
1
cPanel Access Level
Reseller Owner
I've spoken to them and they said it's nothing that they can do :/

I'm not sure really what I can do. If one of my clients now go into cpanel and see the text like that it is going to look confusing and not very professional.

Is there anyway I can update or fix this via WHM or another way?
 

Infopro

Well-Known Member
May 20, 2003
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None that I'm aware of. Your Hosting Provider is mistaken. Feel free to link them to this post of mine saying so too.

Or better yet, ask them to open a ticket to cPanel on your behalf so that the cPanel Technical Support Team can set them in the right direction.

Good luck with this.
 
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