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Responder / Forward question

Discussion in 'E-mail Discussion' started by Legin76, Jul 3, 2014.

  1. Legin76

    Legin76 Well-Known Member

    Dec 11, 2007
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    When setting up email addresses with forwards and responders it can mean that multiple responder messages get sent.

    To give an example...

    An email accounts are set up for and and forward is set up for which goes to address1 and address2.
    Responders are set up for all three email addresses "Thank you for your email we will reply ASAP".

    If someone then emails, three responder messages are sent, one from each address.

    Is it possible to make it only send the responder message once from the, or to be able to choose who it comes from based on priority.
  2. cPanelMichael

    cPanelMichael Technical Support Community Manager
    Staff Member

    Apr 11, 2011
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    Hello :)

    I'd recommend disabling the automatic responses to prevent this type of behavior. Otherwise, you could remove the existing forwarders and automatic responders, and setup an account level filter that redirects incoming email to the address of your choosing.

    Thank you.
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