cPanelLauren

Product Owner
Staff member
Nov 14, 2017
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313
Houston
Hello,

By a long time, what do you mean exactly? Is it faster to restart via CLI? You can do this by running:

Code:
/scripts/restartsrv_httpd
Does it actually restart or just hang?

Thank you,
 

cPanelLauren

Product Owner
Staff member
Nov 14, 2017
13,273
1,281
313
Houston
Hi @Nirjonadda

Can you show me what the following command outputs?

Code:
tail -20 /usr/local/cpanel/logs/safeapacherestart_log
Can you also tell me the webserver you're running (apache, litespeed, nginx, etc) and your OS (CloudLinux7, CentOS7, etc.)?

Thank you,
 

Nirjonadda

Well-Known Member
May 8, 2013
752
28
78
cPanel Access Level
Root Administrator
Can you show me what the following command outputs?

Code:
[[email protected] ~]# tail -20 /usr/local/cpanel/logs/safeapacherestart_log
[2018-04-18 01:42:21 +0200] info [safeapacherestart] Forced restart elapsed seconds: 1
[2018-04-18 01:42:52 +0200] info [safeapacherestart] Forced restart elapsed seconds: 1
[2018-04-18 06:33:19 +0600] info [safeapacherestart] Forced restart elapsed seconds: 9
[2018-04-18 06:35:56 +0600] info [safeapacherestart] Forced restart elapsed seconds: 14
[2018-04-20 18:11:16 +0600] info [safeapacherestart] Forced restart elapsed seconds: 14
[2018-04-20 18:24:38 +0600] info [safeapacherestart] Forced restart elapsed seconds: 18
[2018-04-25 13:44:28 +0600] info [safeapacherestart] Forced restart elapsed seconds: 105
[[email protected] ~]#
Can you also tell me the webserver you're running (apache, litespeed, nginx, etc) and your OS (CloudLinux7, CentOS7, etc.)?
I am using apache CentOS7.
 

cPanelLauren

Product Owner
Staff member
Nov 14, 2017
13,273
1,281
313
Houston
Hi @Nirjonadda

What version of cPanel are you using? This sounds similar to an internal case CPANEL-18326 but that not only seemed to be only occurring on litespeed servers but it should have been fixed in v60.0.29 of cPanel

If you're running that version can you go ahead and open a ticket so we can take a closer look, the last line of 105 seconds is definitely a long time to restart apache.

Thank you,
 

Nirjonadda

Well-Known Member
May 8, 2013
752
28
78
cPanel Access Level
Root Administrator
Hi @Nirjonadda

What version of cPanel are you using? This sounds similar to an internal case CPANEL-18326 but that not only seemed to be only occurring on litespeed servers but it should have been fixed in v60.0.29 of cPanel

If you're running that version can you go ahead and open a ticket so we can take a closer look, the last line of 105 seconds is definitely a long time to restart apache.

Thank you,
I am using v70.0.27
 

cPanelLauren

Product Owner
Staff member
Nov 14, 2017
13,273
1,281
313
Houston
Hi

In that case I don't believe it to be the same issue, but I would like for you to open a ticket so we can investigate further. Please post the ticket ID here once the ticket is opened so we can update this thread with the outcome.


Thank you,
 

Nirjonadda

Well-Known Member
May 8, 2013
752
28
78
cPanel Access Level
Root Administrator
Hi

In that case I don't believe it to be the same issue, but I would like for you to open a ticket so we can investigate further. Please post the ticket ID here once the ticket is opened so we can update this thread with the outcome.


Thank you,

Support Request ID is: 9466919