Restoration from backup gives Missing item at /usr/local/cpanel/Whostmgr/Transfers/Session.pm

[Aashik]

Can anybody explain it to me why am i getting this error after i run /scripts/restorepkg username
Also i ran it from /home directory.....


cPanel restorepkg version: 2.3
Archive user:
Restricted: no
Allow Reseller Privileges: no

The system will attempt to restore the archive file “/home/infratec”.
Missing item at /usr/local/cpanel/Whostmgr/Transfers/Session.pm line 1536.
Whostmgr::Transfers::Session::_confess("Missing item") called at /usr/local/cpanel/Whostmgr/Transfers/Session.pm line 1080
Whostmgr::Transfers::Session::_set_state(Whostmgr::Transfers::Session=HASH(0x3799d58), HASH(0x37c2048)) called at /usr/local/cpanel/Whostmgr/Transfers/Session.pm line 530
Whostmgr::Transfers::Session::enqueue(Whostmgr::Transfers::Session=HASH(0x3799d58), "AccountLocal", HASH(0x35ab6f0), 30) called at bin/restorepkg.pl line 336
bin::restorepkg::script("bin::restorepkg", "infratec") called at bin/restorepkg.pl line 55


I also have attached a file in case....

Backup was previously taken from another cpanel server in xxxx.tar.gz format.

Thankyou....

 

[ZenHostingTravis]

Hi,

The following thread will be useful:

Restore account failed

Hello, We have customers that are moving from bluehost etc and when you download a backup from them the name on the file is: backup-mon-mar-02-01_40_30-2015.tar How can we restore that file? Tried this: [/home]# /scripts/restorepkg backup-mon-mar-02-01_40_30-2015.tar cPanel...

forums.cpanel.net

 

[cPRex]

That output would indicate that this isn't a full cPanel backup that can be used to restore the account. Do you have any information on how this backup was created?