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Restore a Home Directory Backup to Remote Server

Discussion in 'Data Protection' started by postcd, Mar 23, 2017.

  1. postcd

    postcd Well-Known Member

    Oct 22, 2010
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    When You google "A fatal error or timeout occurred while processing this directive."
    You will find alot of pages regarding this.

    It seems that this error is happening repeatedly for me when i go to cpanel / Download a Home Directory Backup
    and then restore this backup on other server using cPanel / Backup / "Restore a Home Directory Backup"

    This remote server has default home directory as /home1/username/... source server has /home/username/...

    Isn't that a bug that file structure is incompatible somehow?

    I see that error when i try to restore mysql, then client reports this error when he try to access cpanel. I am not interested to provide server access.

    destination: WHM 62.0 (build 16)
    Source: WHM 62.0 (build 17)
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  2. cPanelMichael

    cPanelMichael Technical Support Community Manager Staff Member

    Apr 11, 2011
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    Root Administrator

    Could you let us know what is output to /usr/local/cpanel/logs/error_log when you encounter this error message?

    Thank you.
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    postcd likes this.

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