Restore account : Trying to chdir to . does not exist.checked 44 files

furquan

Well-Known Member
Jul 27, 2002
473
4
168
Hello All

I have an account to restore and the format of the file is "cpmove-someuser.1343765187.tar.gz"

I selected this option "Restore a Full Backup/cpmove file" in WHM and after I specify the file name, I get this error :-

Restore for someuser.1343765187.tar.gz

Searching /home....
Found cpmove-someuser.1343765187.tar.gz !
Trying to chdir to . does not exist.checked 44 files.


Can some one shed some light on this and possible resolution to this issue ?

Thank you,
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,912
2,191
363
Hello :)

Please try renaming this file to:

cpmove-username.tar.gz

If it continues to output the same error message, please try extracting the archive manually to ensure it's not corrupted.

Thank you.
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,912
2,191
363
It works I wonder why
The backup was not named in the correct format. The following formats are valid:

cpmove-{USER}
cpmove-{USER}.tar
cpmove-{USER}.tar.gz
USER.tar
USER.tar.gz
backup-{BACKUP-DATE_TIME}_{USER}.tar
backup-{BACKUP-DATE_TIME}_{USER}.tar.gz

Thank you.