Restore account : Trying to chdir to . does not exist.checked 44 files

[furquan]

Hello All

I have an account to restore and the format of the file is "cpmove-someuser.1343765187.tar.gz"

I selected this option "Restore a Full Backup/cpmove file" in WHM and after I specify the file name, I get this error :-

Restore for someuser.1343765187.tar.gz

Searching /home....
Found cpmove-someuser.1343765187.tar.gz !
Trying to chdir to . does not exist.checked 44 files.

Can some one shed some light on this and possible resolution to this issue ?

Thank you,

 

[cPanelMichael]

Hello

Please try renaming this file to:

cpmove-username.tar.gz

If it continues to output the same error message, please try extracting the archive manually to ensure it's not corrupted.

Thank you.

 

[septi]

It works I wonder why

 

[cPanelMichael]

It works I wonder why

The backup was not named in the correct format. The following formats are valid:

cpmove-{USER}
cpmove-{USER}.tar
cpmove-{USER}.tar.gz
USER.tar
USER.tar.gz
backup-{BACKUP-DATE_TIME}_{USER}.tar
backup-{BACKUP-DATE_TIME}_{USER}.tar.gz

Thank you.