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Restore Backup probleme

Discussion in 'Data Protection' started by activa, Oct 28, 2009.

  1. activa

    activa Well-Known Member

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    in whm/cPanel 11.25.0-C40255 the Restore a Full Backup/cpmove file utility not working in WHM , it give a error 404 page .

    the same in cpanel interface , 404 error page .

    any solution for that ?
     
  2. thewebhosting

    thewebhosting Well-Known Member

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    Kindly check the error logs for the exact error message from /usr/local/apache/error_log.
     
  3. cPanelDon

    cPanelDon cPanel Quality Assurance Analyst
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    Twitter:
    For cPanel/WHM, please check the following log file:
    Code:
    /usr/local/cpanel/logs/error_log
    The following command may be used to monitor the log file while re-testing to verify and reproduce the problem; if there is new log output it should be displayed on-screen via root SSH access:
    Code:
    # tail -fvn0 /usr/local/cpanel/logs/error_log
     
  4. activa

    activa Well-Known Member

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    no putbut when i want to restore a backup cp move .... just it give a page not found !!!
     
  5. cPanelDon

    cPanelDon cPanel Quality Assurance Analyst
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    Twitter:
    Are you using "root" or a reseller user to access WHM?

    If root access is available, please consider submitting a ticket so that the system can be examined directly; the link in my forums signature may be used to initiate a ticket submission.
     
  6. 9techs

    9techs Member

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    First make extra copy of that file for security purpose for example:
    # cp -p cpmove-9techs.tar.gz bak_cpmove-9techs.tar.gz

    rename backup file, but don't change username part.
    then restore from whm

    # cp cpmove-9techs.tar.gz cpmove1-9techs.tar.gz
     
    #6 9techs, Oct 30, 2009
    Last edited: Oct 30, 2009
  7. activa

    activa Well-Known Member

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    i have test it but still the same probleme .
     
  8. jrianto

    jrianto Active Member

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    Hi Activa,
    Try contacting cPanel support through your WHM so they can troubleshoot it more efficiently.
     
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