Restore Backup probleme

activa

Well-Known Member
May 23, 2006
213
1
168
Morocco
cPanel Access Level
Root Administrator
in whm/cPanel 11.25.0-C40255 the Restore a Full Backup/cpmove file utility not working in WHM , it give a error 404 page .

the same in cpanel interface , 404 error page .

any solution for that ?
 

thewebhosting

Well-Known Member
May 9, 2008
1,199
1
68
Kindly check the error logs for the exact error message from /usr/local/apache/error_log.
 

cPanelDon

cPanel Quality Assurance Analyst
Staff member
Nov 5, 2008
2,544
12
268
Houston, Texas, U.S.A.
cPanel Access Level
DataCenter Provider
Twitter
For cPanel/WHM, please check the following log file:
Code:
/usr/local/cpanel/logs/error_log
The following command may be used to monitor the log file while re-testing to verify and reproduce the problem; if there is new log output it should be displayed on-screen via root SSH access:
Code:
# tail -fvn0 /usr/local/cpanel/logs/error_log
 

cPanelDon

cPanel Quality Assurance Analyst
Staff member
Nov 5, 2008
2,544
12
268
Houston, Texas, U.S.A.
cPanel Access Level
DataCenter Provider
Twitter
no putbut when i want to restore a backup cp move .... just it give a page not found !!!
Are you using "root" or a reseller user to access WHM?

If root access is available, please consider submitting a ticket so that the system can be examined directly; the link in my forums signature may be used to initiate a ticket submission.
 

9techs

Member
Oct 10, 2009
11
0
51
First make extra copy of that file for security purpose for example:
# cp -p cpmove-9techs.tar.gz bak_cpmove-9techs.tar.gz

rename backup file, but don't change username part.
then restore from whm

# cp cpmove-9techs.tar.gz cpmove1-9techs.tar.gz
 
Last edited:

activa

Well-Known Member
May 23, 2006
213
1
168
Morocco
cPanel Access Level
Root Administrator
First make extra copy of that file for security purpose for example:
# cp -p cpmove-9techs.tar.gz bak_cpmove-9techs.tar.gz

rename backup file, but don't change username part.
then restore from whm

# cp cpmove-9techs.tar.gz cpmove1-9techs.tar.gz


i have test it but still the same probleme .