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Restore error You are not authorised to view this resource

Discussion in 'Data Protection' started by jotay, Jun 11, 2017.

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  1. jotay

    jotay Member

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    Hello there...

    My server is dead, i have my backups files and i copied to a brand new server with another name and ip address in the /home directory (250 accounts) ...

    Could you please explain me how i restore those account in this server ... all of them at the same time and not one by one?

    Thanks
     
  2. jotay

    jotay Member

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    Hello friends,

    I am restoring files from my backup using Restore a Full Backup/cpmove File,,,

    the problem is when i restore an account, the webpages only show:

    Error You are not authorised to view this resource

    Any idea how to fix this problem?

    Thanks
     
  3. Infopro

    Infopro cPanel Sr. Product Evangelist
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    Are the restores completing properly?

    Have you updated Apache on the new rig properly?
     
  4. jotay

    jotay Member

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    h
    hello,
    the restore process did not return any error.... my server is a brand new server made by my datacenter.... is updated
     
  5. Infopro

    Infopro cPanel Sr. Product Evangelist
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    Check your server error log after accessing the site for clues about the issue.
     
  6. cPanelMichael

    cPanelMichael Forums Analyst
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    Hello,

    Is this happening for all accounts? If so, are they all using a specific application or script (e.g. Joomla)?

    Thank you.
     
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