Restore from WHM is very slow, seems like disk speed is limited

[Virtus Opstrup]

It seems like disk speed or CPU usage is limited for the restore function in WHM

Here is a screenshot of the /bin/cp process responsible for coyping the backup archive:


The archive is 9 GB and the process has been running for 1.5 hours, doesn't seem to go much above 2% CPU usage or 500K/s write

pidstat:

 

[Virtus Opstrup]

I eventually ended up with this screen, presumably because it took so long:

 

[cPanelLauren]

Is anything noted in the cPanel error logs or system logs in relation to this??

You can find them at:
/usr/local/cpanel/logs/error_log

and

/var/log/messages

respectively

 

[Virtus Opstrup]

I just ran

/usr/local/cpanel/bin/view_transfer websrv5pixactbacku20200406133545x8B4

and got

The transfer for session ID “websrv5pixactbacku20200406133545x8B4” is running with PID “18584”.
Cpanel::Exception::IO::FileNotFound/(XID xh7g2t) The system failed to locate either the file “/var/cpanel/transfer_sessions/websrv5pixactbacku20200406133545x8B4/.master.log    ” or the file “/var/cpanel/transfer_sessions/websrv5pixactbacku20200406133545x8B4/master.log”.
 at /usr/local/cpanel/Cpanel/LogTailer.pm line 129.
        Cpanel::LogTailer::add_log_files(Whostmgr::Transfers::Session::Logs=HASH(0x1b666a8), ARRAY(0x1b6c158)) called at /usr/local/cpanel/Cpanel/LogTailer.pm line 149
        Cpanel::LogTailer::tail_logs(Whostmgr::Transfers::Session::Logs=HASH(0x1b666a8), ARRAY(0x1b6c158)) called at bin/view_transfer.pl line 105

So I tried to abort it from WHM and got "Failed to abort", then I ran

/usr/local/cpanel/bin/view_transfer websrv5pixactbacku20200406133545x8B4

once again and got

The transfer for session ID “websrv5pixactbacku20200406133545x8B4” is running with PID “18584”.
Cpanel::Exception::IO::FileNotFound/(XID 7mrnrp) The system failed to locate either the file “/var/cpanel/transfer_sessions/websrv5pixactbacku20200406133545x8B4/.master.log    ” or the file “/var/cpanel/transfer_sessions/websrv5pixactbacku20200406133545x8B4/master.log”.
 at /usr/local/cpanel/Cpanel/LogTailer.pm line 129.
        Cpanel::LogTailer::add_log_files(Whostmgr::Transfers::Session::Logs=HASH(0x1842708), ARRAY(0x1848830)) called at /usr/local/cpanel/Cpanel/LogTailer.pm line 149
        Cpanel::LogTailer::tail_logs(Whostmgr::Transfers::Session::Logs=HASH(0x1842708), ARRAY(0x1848830)) called at bin/view_transfer.pl line 105
[[email protected] public_html]# /usr/local/cpanel/bin/view_transfer websrv5pixactbacku20200406133545x8B4
The transfer for session ID “websrv5pixactbacku20200406133545x8B4” is running with PID “18584”.
[ 96735][MASTER    ]: Session Failed

I have placed a copy of

/var/log/messages

at https://www.rastec.dk/virtus/messages.txt and the last 1000 lines of

/usr/local/cpanel/logs/error_log

at https://www.rastec.dk/virtus/error_log_1000_lines.txt

The account is called

vljohansen

It seems like cPanel thinks the restore is still running, but I can't find the process

18584

that it's referring to, and I can't abort it.


This is another thread with "time out reached" although it's 4 years old: Could not restore account time out reached

Thanks

 

[Virtus Opstrup]

Hi again

Is there a way to abort the restore?
If I try to abort it from WHM I get the error message "Failed to abort"

WHM thinks the restore is still running:

 

[Virtus Opstrup]

I fixed it with this answer: WHM Transfer Tool Issue-Unable to Abort