Restore from WHM is very slow, seems like disk speed is limited

Operating System & Version
CLOUDLINUX 7.7
cPanel & WHM Version
86.0.17
May 31, 2018
11
2
3
Denmark
cPanel Access Level
DataCenter Provider
It seems like disk speed or CPU usage is limited for the restore function in WHM

Here is a screenshot of the /bin/cp process responsible for coyping the backup archive:
1586187168102.png

The archive is 9 GB and the process has been running for 1.5 hours, doesn't seem to go much above 2% CPU usage or 500K/s write

pidstat:
1586187495005.png
 

cPanelLauren

Product Owner
Staff member
Nov 14, 2017
13,296
1,271
313
Houston
Is anything noted in the cPanel error logs or system logs in relation to this??

You can find them at:
/usr/local/cpanel/logs/error_log

and

/var/log/messages

respectively
 
May 31, 2018
11
2
3
Denmark
cPanel Access Level
DataCenter Provider
I just ran
Code:
/usr/local/cpanel/bin/view_transfer websrv5pixactbacku20200406133545x8B4
and got

Code:
The transfer for session ID “websrv5pixactbacku20200406133545x8B4” is running with PID “18584”.
Cpanel::Exception::IO::FileNotFound/(XID xh7g2t) The system failed to locate either the file “/var/cpanel/transfer_sessions/websrv5pixactbacku20200406133545x8B4/.master.log    ” or the file “/var/cpanel/transfer_sessions/websrv5pixactbacku20200406133545x8B4/master.log”.
 at /usr/local/cpanel/Cpanel/LogTailer.pm line 129.
        Cpanel::LogTailer::add_log_files(Whostmgr::Transfers::Session::Logs=HASH(0x1b666a8), ARRAY(0x1b6c158)) called at /usr/local/cpanel/Cpanel/LogTailer.pm line 149
        Cpanel::LogTailer::tail_logs(Whostmgr::Transfers::Session::Logs=HASH(0x1b666a8), ARRAY(0x1b6c158)) called at bin/view_transfer.pl line 105
So I tried to abort it from WHM and got "Failed to abort", then I ran
Code:
/usr/local/cpanel/bin/view_transfer websrv5pixactbacku20200406133545x8B4
once again and got

Code:
The transfer for session ID “websrv5pixactbacku20200406133545x8B4” is running with PID “18584”.
Cpanel::Exception::IO::FileNotFound/(XID 7mrnrp) The system failed to locate either the file “/var/cpanel/transfer_sessions/websrv5pixactbacku20200406133545x8B4/.master.log    ” or the file “/var/cpanel/transfer_sessions/websrv5pixactbacku20200406133545x8B4/master.log”.
 at /usr/local/cpanel/Cpanel/LogTailer.pm line 129.
        Cpanel::LogTailer::add_log_files(Whostmgr::Transfers::Session::Logs=HASH(0x1842708), ARRAY(0x1848830)) called at /usr/local/cpanel/Cpanel/LogTailer.pm line 149
        Cpanel::LogTailer::tail_logs(Whostmgr::Transfers::Session::Logs=HASH(0x1842708), ARRAY(0x1848830)) called at bin/view_transfer.pl line 105
[[email protected] public_html]# /usr/local/cpanel/bin/view_transfer websrv5pixactbacku20200406133545x8B4
The transfer for session ID “websrv5pixactbacku20200406133545x8B4” is running with PID “18584”.
[ 96735][MASTER    ]: Session Failed
I have placed a copy of
Code:
/var/log/messages
at https://www.rastec.dk/virtus/messages.txt and the last 1000 lines of
Code:
/usr/local/cpanel/logs/error_log
at https://www.rastec.dk/virtus/error_log_1000_lines.txt

The account is called
Code:
vljohansen
It seems like cPanel thinks the restore is still running, but I can't find the process
Code:
18584
that it's referring to, and I can't abort it.


This is another thread with "time out reached" although it's 4 years old: Could not restore account time out reached

Thanks