The Community Forums

Interact with an entire community of cPanel & WHM users!
  1. This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn More.

Restore Full Back-up CP move file

Discussion in 'Data Protection' started by erucker, Apr 30, 2009.

  1. erucker

    erucker Registered

    Joined:
    Apr 27, 2009
    Messages:
    3
    Likes Received:
    0
    Trophy Points:
    1
    When attempting to restore a Full Back-up CP move file for one of my websites I get a message telling me to put the .tar.gz file in the /home directory. Where do I find this file and how do I put it in the /home directory?

    Thanks
     
  2. serversignature

    serversignature Well-Known Member

    Joined:
    Nov 26, 2007
    Messages:
    107
    Likes Received:
    0
    Trophy Points:
    16
    Location:
    Bangalore
    If you have access to WHM, then check what directory is specified in the the standard option. You should have enabled account backups on the Configure Backup page.

    Standard — Stores backups on the server’s hard drive.
     
  3. cPanelDavidG

    cPanelDavidG Technical Product Specialist

    Joined:
    Nov 29, 2006
    Messages:
    11,279
    Likes Received:
    8
    Trophy Points:
    38
    Location:
    Houston, TX
    cPanel Access Level:
    Root Administrator
    The Restore a Full Backup feature is for when customers are migrating from another provider that used cPanel/WHM and supply their Full Site Backup so they can get started with hosting on your server.

    Are you just trying to restore a customer's account from a server backup your server previously generated? If this is the case, go to the Backup section of WHM and then click on Restore Backups. You will first be prompted for what type of backup to restore then which user to restore from backup.
     
  4. PlatinumServerM

    PlatinumServerM Well-Known Member
    PartnerNOC

    Joined:
    Jul 10, 2005
    Messages:
    397
    Likes Received:
    1
    Trophy Points:
    18
    Location:
    New Jersey, USA
    cPanel Access Level:
    Root Administrator
  5. mzcorp

    mzcorp Member

    Joined:
    Aug 14, 2010
    Messages:
    7
    Likes Received:
    0
    Trophy Points:
    1
    Uploading Backup

    How i can upload this backup at root home if i can not access root through FTP?
     
  6. cPanelDavidG

    cPanelDavidG Technical Product Specialist

    Joined:
    Nov 29, 2006
    Messages:
    11,279
    Likes Received:
    8
    Trophy Points:
    38
    Location:
    Houston, TX
    cPanel Access Level:
    Root Administrator
    An easier method is to use SSH File Transfer (SFTP). Many FTP clients natively support SFTP nowadays, and it doesn't have the blatant lack of security that FTP has (e.g. broadcasting your root password for everyone to see).
     
  7. Mike-Atkins

    Mike-Atkins Member
    PartnerNOC

    Joined:
    Jul 20, 2010
    Messages:
    6
    Likes Received:
    0
    Trophy Points:
    1
    In case you do not have the root level access you can upload your backup files to only to your account user/public_html directory. Than you need to request to some one with root level access(support) to move the file in /home directory and restore it for you.

    > where to find the .tar.gz file ?

    This is the full cpanel backup file that you are going to restore.
     
Loading...

Share This Page