Restore is adding "extra" characters?

Mark_CFH

Well-Known Member
Apr 2, 2013
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Updated WHM from 11.42 ---> 11.44

When trying to do a restore on accounts, its adding in "characters" that shouldnt be there, and then its stating the following:

Code:
[email protected] [/home]# /scripts/restorepkg username
It looks like you are trying to restore a backup for the user âusernameâ
cPanel restorepkg
Restricted: ânoâ
no âusernameâ 
The system did not find an account archive for the user âusernameâ
[email protected] [/home]#
Its adding this: â

before the update, it was working fine and didnt add "â" So it had "username" in which now it has "âusernameâ", and so it cant find the archive.

Is there a way around this?
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,908
2,218
463
Hello :)

Could you open a support ticket using the link in my signature so we can take a closer look? You can post the ticket number here so we can update this thread with the outcome.

Thank you.
 

Mark_CFH

Well-Known Member
Apr 2, 2013
64
0
6
cPanel Access Level
Root Administrator
It seems that there was an issue with my Shell program that was causing the problem.

Using "PuTTY" & Multi-Tabbed PuTTY, under the options for PuTTY is: Window > Translation > Remote Character Set.

It is default set on: "ISO-8859-1:1998 (Latin-1, West Europe)"

After changing to UTF-8, the â symbol now shows up as " instead.

But before upgrading to WHM 11.44.x it was working fine when using default. But changing the Translation fixed the issue.

So I guess you could say it was "program error" or "user-end error", but Program error sounds better. :D
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,908
2,218
463
I am happy to see the issue is now resolved. Thank you for updating us with the outcome.