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restore log files

Discussion in 'General Discussion' started by CSantana, Jul 18, 2013.

  1. CSantana

    CSantana Member

    Mar 2, 2013
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    Hi, the other day I noticed awstats was not returning any log entries from my website hits; this led me to use file manager to see if files were present in the 'access logs' sub-directory (thinking this is the likely place where these files would be present). there is nothing in this sub-directory.

    can someone cut/paste the names of their files in this sub-directory here? I would like to add those file names to see if this 'triggers' writing to the awstats log file.

    if someone has run into this situation before and has another solution, could u provide a suggestion on getting this to work?
    #1 CSantana, Jul 18, 2013
    Last edited: Jul 18, 2013
  2. cPanelMichael

    cPanelMichael Technical Support Community Manager
    Staff Member

    Apr 11, 2011
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    Hello :)

    Statistics are generated from the Apache domlogs that are stored in:

    The "access-logs" location is a symbolic link to the Apache domlogs for the individual username:

    access-logs -> /usr/local/apache/domlogs/username/
    I recommend contacting your web hosting provider because root access to the server is required in order to investigate why the Apache domlogs are not updating.

    Thank you.
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