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Restore with Email Unchecked wipes all email

Discussion in 'Data Protection' started by ArfArf, Feb 26, 2015.

  1. ArfArf

    ArfArf Registered

    Nov 5, 2004
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    We used to be able to restore and account without touching the current email configuration. However the new backup system will wipe out all email and email boxes if you uncheck "Restore Mail Configuration". We can no longer restore just the website, or just the email. It's all or whatever you don't want restored is wiped from the account.

    Here's the exact process and the result:

    WHM > Backup > Backup Restoration
    Select the Account
    Select the Date in the calendar
    [ ]Uncheck "Restore Mail Configuration"
    Click Add Account To Queue
    Click Restore

    The website is restored, Subdomains are restored, MySQL databases are restored but *ALL references to email boxes and all email in those boxes is completely wiped out*. On the old system all references to email boxes, and all email in those boxes would remain untouched.

    I think this is a horrible implementation of restoring compared to the old method.

    Work Around: copy the /home/user/mail and home/user/etc directories to a temp. location. Restore and then copy those directories back again if you want to preserve email.

  2. cPanelMichael

    cPanelMichael Forums Analyst
    Staff Member

    Apr 11, 2011
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    Root Administrator
    Hello :)

    I encourage you to open a feature request for the ability to use the "Restore Mail Config" option without the actual deletion of existing email data via:

    Submit A Feature Request

    Thank you.

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