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Restored a Backup - But have to reset email account passwords

Discussion in 'E-mail Discussion' started by frednought, Sep 28, 2015.

  1. frednought

    frednought Member

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    Hi There

    I've restored a backup successfully, but nobody can log into their email accounts.

    If i reset the account password it works fine.

    Is there anything I can do to make it so the email accounts are as they were? It'll be a real pain to reset every password.

    Thanks in advance
    Hugh
     
  2. Jcats

    Jcats Well-Known Member

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    Hugh,

    Extract the backup manually and look for the 'etc' directory, in there you will see the domain, copy the 'passwd' file from there, that is what contains the email passwords.
     
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  3. frednought

    frednought Member

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    Excellent, thanks. I'll give it a whirl
     
  4. cPanelMichael

    cPanelMichael Technical Support Community Manager
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    Hello :)

    It's possible the email account passwords have changed since the time at which the backup generation occurred. You may need to reset the email account passwords if they are failing, as restoring the passwd file from the backup archive will simply revert them to the state directly after the restoration.

    Thank you.
     
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