The Community Forums

Interact with an entire community of cPanel & WHM users!
  1. This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn More.

Restored a Backup - But have to reset email account passwords

Discussion in 'E-mail Discussions' started by frednought, Sep 28, 2015.

  1. frednought

    frednought Member

    Joined:
    Jan 6, 2010
    Messages:
    6
    Likes Received:
    0
    Trophy Points:
    1
    Hi There

    I've restored a backup successfully, but nobody can log into their email accounts.

    If i reset the account password it works fine.

    Is there anything I can do to make it so the email accounts are as they were? It'll be a real pain to reset every password.

    Thanks in advance
    Hugh
     
  2. Jcats

    Jcats Well-Known Member

    Joined:
    May 25, 2011
    Messages:
    275
    Likes Received:
    31
    Trophy Points:
    28
    Location:
    New Jersey
    cPanel Access Level:
    DataCenter Provider
    Hugh,

    Extract the backup manually and look for the 'etc' directory, in there you will see the domain, copy the 'passwd' file from there, that is what contains the email passwords.
     
  3. frednought

    frednought Member

    Joined:
    Jan 6, 2010
    Messages:
    6
    Likes Received:
    0
    Trophy Points:
    1
    Excellent, thanks. I'll give it a whirl
     
  4. cPanelMichael

    cPanelMichael Forums Analyst
    Staff Member

    Joined:
    Apr 11, 2011
    Messages:
    30,854
    Likes Received:
    676
    Trophy Points:
    113
    cPanel Access Level:
    Root Administrator
    Hello :)

    It's possible the email account passwords have changed since the time at which the backup generation occurred. You may need to reset the email account passwords if they are failing, as restoring the passwd file from the backup archive will simply revert them to the state directly after the restoration.

    Thank you.
     
Loading...

Share This Page