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Restored emails now have wrong received timestamp

Discussion in 'E-mail Discussion' started by SamL, Aug 10, 2018 at 5:23 AM.

  1. SamL

    SamL Registered

    Jul 30, 2018
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    United Kingdom
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    Root Administrator

    I changed servers and had several websites and multiple emails accounts for each of those websites to migrate to the new server. As there was so much data I have been doing it in parts rather than one full go.

    I have just uploaded 1 of the websites with all email accounts and previous emails. In webmail the received time for every email is correct, but when I sync with mail clients such as outlook or applemail they are all putting the received time of the emails as the date they were uploaded on to the server rather than the actual time.

    Its with every client I have tried.
    I know this isn't necasarily a problem with CPanel but does anyone know the reason for this and how to fix it?

  2. cPanelMichael

    cPanelMichael Forums Analyst
    Staff Member

    Apr 11, 2011
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    Hello @SamL,

    Can you confirm if the email clients utilized by the customers are configured to use POP3 or IMAP?

    Thank you.
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