restored mutiple accounts; now some email account passwords not working

boatdesign

Well-Known Member
Sep 13, 2003
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0
166
Yesterday restored 41 accounts from WHM weekly backup (incremental) using WHM's multiple account restore function.

Everything went fine, no errors reported. But now 4 people reported that their email passwords are not working so I've had to manually rest those (1 of my own mail accounts had this problem.)

Interestingly when you go to cpanel and click the "reset password" image next to the account, then enter the original password and hit the button to reset it, the first response is "
The e-mail account [email protected]-removed-for-forum-post was successfully modified. Sorry the account [email protected]-removed-for-forum-post already exists! " -- do it a second time and it resets password without error.

Many of the email accounts do in fact work fine after the restore however.

Any ideas?
 
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boatdesign

Well-Known Member
Sep 13, 2003
158
0
166
I can't seem to find a pattern. Most accounts work fine, but some are being hit with the password error on the receive side and others on the send side. The only solution I've found is to manually reset the affected passwords from cpanel. Any ideas?