Restoring Account From Backup Failure

morteza3245

Well-Known Member
Sep 16, 2013
154
1
68
cPanel Access Level
Root Administrator
Hello
i restored website from Cpanel-backup to server

but it not load website now, and it just show me below page: - Removed -

and once i restored it, it show me lot of errors, below:

Code:
Account
Force Mode: yes
Dedicated IP Address: no
/usr/sbin/httpd: line 87: /usr/sbin/httpd_ls_bak: No such file or directory
/usr/sbin/httpd: line 87: /usr/sbin/httpd_ls_bak: No such file or directory
/usr/sbin/httpd: line 87: /usr/sbin/httpd_ls_bak: No such file or directory
/usr/sbin/httpd: line 87: /usr/sbin/httpd_ls_bak: No such file or directory
/usr/sbin/httpd: line 87: /usr/sbin/httpd_ls_bak: No such file or directory
/usr/sbin/httpd: line 87: /usr/sbin/httpd_ls_bak: No such file or directory
/usr/sbin/httpd: line 87: /usr/sbin/httpd_ls_bak: No such file or directory
/usr/sbin/httpd: line 87: /usr/sbin/httpd_ls_bak: No such file or directory
Code:
Homedir
Restoring Homedir…
/usr/bin/gtar: ./www: Cannot create symlink to `public_html': No such file or directory
/usr/bin/gtar: Exiting with failure status due to previous errors
[2018-10-02 09:25:07 +0200] warn [Internal Warning while parsing [stdin] 615646] tar_writer_child_pid exited prematurely (signal: 0; status: 2) while working with source: /root/cpanelpkgrestore.TMP.work.53c9d1ef/unsafe_to_read_homedir/homedir, with arguments (--extract --no-same-owner --preserve-permissions --file - --no-wildcards-match-slash --anchored --sparse --blocking-factor 200 --directory /home/user). The reader was called with arguments (--create --file - --no-wildcards-match-slash --anchored --sparse --blocking-factor 200 --directory /root/cpanelpkgrestore.TMP.work.53c9d1ef/unsafe_to_read_homedir/homedir -- .) at /usr/local/cpanel/Cpanel/SafeSync/UserDir.pm line 531.
at /usr/local/cpanel/Cpanel/SafeSync/UserDir.pm line 531.
Cpanel::SafeSync::UserDir::sync_to_userdir(__CPANEL_HIDDEN__, __CPANEL_HIDDEN__..., __CPANEL_HIDDEN__, __CPANEL_HIDDEN__, __CPANEL_HIDDEN__, ARRAY(0x6de51f8), __CPANEL_HIDDEN__, ARRAY(0x5056ab8), ...) called at /usr/local/cpanel/Whostmgr/Transfers/Systems/Homedir.pm line 217
eval {...} called at /usr/local/cpanel/Whostmgr/Transfers/Systems/Homedir.pm line 216
Whostmgr::Transfers::Systems::Homedir::restricted_restore(Whostmgr::Transfers::Systems::Homedir=HASH(0x6df4a48)) called at /usr/local/cpanel/Whostmgr/Transfers/Systems.pm line 119
Whostmgr::Transfers::Systems::restore(Whostmgr::Transfers::Systems::Homedir=HASH(0x6df4a48)) called at /usr/local/cpanel/Whostmgr/Transfers/AccountRestoration.pm line 223
Whostmgr::Transfers::AccountRestoration::__ANON__() called at /usr/local/cpanel/3rdparty/perl/526/lib64/perl5/cpanel_lib/Try/Tiny.pm line 99
eval {...} called at /usr/local/cpanel/3rdparty/perl/526/lib64/perl5/cpanel_lib/Try/Tiny.pm line 90
Try::Tiny::try(CODE(0x6355520), Try::Tiny::Catch=REF(0x6336468)) called at /usr/local/cpanel/Whostmgr/Transfers/AccountRestoration.pm line 227
Whostmgr::Transfers::AccountRestoration::_call_one_restore_module_without_archive_prep_check(Whostmgr::Transfers::AccountRestoration=HASH(0x46fa1a0), "Homedir") called at /usr/local/cpanel/Whostmgr/Transfers/AccountRestoration.pm line 485
Whostmgr::Transfers::AccountRestoration::_call_one_restore_module_with_notices(Whostmgr::Transfers::AccountRestoration=HASH(0x46fa1a0), "Homedir") called at /usr/local/cpanel/Whostmgr/Transfers/AccountRestoration.pm line 457
Whostmgr::Transfers::AccountRestoration::_run_restore_system_module(Whostmgr::Transfers::AccountRestoration=HASH(0x46fa1a0), HASH(0x46bb818), HASH(0x46bbf38)) called at /usr/local/cpanel/Whostmgr/Transfers/AccountRestoration.pm line 437
Whostmgr::Transfers::AccountRestoration::_run_restore_modules(Whostmgr::Transfers::AccountRestoration=HASH(0x46fa1a0), HASH(0x46bb818)) called at /usr/local/cpanel/Whostmgr/Transfers/AccountRestoration.pm line 392
Whostmgr::Transfers::AccountRestoration::_restore_package(Whostmgr::Transfers::AccountRestoration=HASH(0x46fa1a0)) called at /usr/local/cpanel/Whostmgr/Transfers/AccountRestoration.pm line 89
eval {...} called at /usr/local/cpanel/Whostmgr/Transfers/AccountRestoration.pm line 89
Whostmgr::Transfers::AccountRestoration::restore_package(Whostmgr::Transfers::AccountRestoration=HASH(0x46fa1a0)) called at /usr/local/cpanel/Whostmgr/Backup/Restore.pm line 81
eval {...} called at /usr/local/cpanel/Whostmgr/Backup/Restore.pm line 81
Whostmgr::Backup::Restore::load_transfers_then_restorecpmove("user", "user", "replaceip", "all", "percentage_coderef", CODE(0x269f6c8), "restorebwdata", 1, ...) called at /usr/local/cpanel/Whostmgr/Transfers/Session/Items/AccountBase.pm line 152
Whostmgr::Transfers::Session::Items::AccountBase::_restore_package(Whostmgr::Transfers::Session::Items::AccountLocal=HASH(0x46f5d98)) called at /usr/local/cpanel/Whostmgr/Transfers/Session/Item.pm line 265
Whostmgr::Transfers::Session::Item::__ANON__() called at /usr/local/cpanel/3rdparty/perl/526/lib64/perl5/cpanel_lib/Try/Tiny.pm line 99
eval {...} called at /usr/local/cpanel/3rdparty/perl/526/lib64/perl5/cpanel_lib/Try/Tiny.pm line 90
Try::Tiny::try(CODE(0x46f6830), Try::Tiny::Catch=REF(0x46f60b0)) called at /usr/local/cpanel/Whostmgr/Transfers/Session/Item.pm line 294
Whostmgr::Transfers::Session::Item::exec_path(Whostmgr::Transfers::Session::Items::AccountLocal=HASH(0x46f5d98), ARRAY(0x46f6230), ARRAY(0x46f67d0)) called at /usr/local/cpanel/Whostmgr/Transfers/Session/Items/AccountBase.pm line 41
Whostmgr::Transfers::Session::Items::AccountBase::restore(Whostmgr::Transfers::Session::Items::AccountLocal=HASH(0x46f5d98)) called at /usr/local/cpanel/Whostmgr/Transfers/Session/Processor.pm line 620
Whostmgr::Transfers::Session::Processor::__ANON__() called at /usr/local/cpanel/Whostmgr/Transfers/Session.pm line 1517
Whostmgr::Transfers::Session::__ANON__() called at /usr/local/cpanel/3rdparty/perl/526/lib64/perl5/cpanel_lib/Try/Tiny.pm line 99
eval {...} called at /usr/local/cpanel/3rdparty/perl/526/lib64/perl5/cpanel_lib/Try/Tiny.pm line 90
Try::Tiny::try(CODE(0x46fd7b0), Try::Tiny::Catch=REF(0x471c398)) called at /usr/local/cpanel/Whostmgr/Transfers/Session.pm line 1521
Whostmgr::Transfers::Session::exec_with_output_directed_to_fh(Whostmgr::Transfers::Session=HASH(0x4683750), GLOB(0x471c8f0), CODE(0x46fd828)) called at /usr/local/cpanel/Whostmgr/Transfers/Session/Processor.pm line 636
Whostmgr::Transfers::Session::Processor::_process_dequeued_item(Whostmgr::Transfers::Session::Processor=HASH(0x46fe218)) called at /usr/local/cpanel/Whostmgr/Transfers/Session/Processor.pm line 516
Whostmgr::Transfers::Session::Processor::_process_items(Whostmgr::Transfers::Session::Processor=HASH(0x46fe218)) called at /usr/local/cpanel/Whostmgr/Transfers/Session/Processor.pm line 470
Whostmgr::Transfers::Session::Processor::__ANON__() called at /usr/local/cpanel/Cpanel/ForkAsync.pm line 67
eval {...} called at /usr/local/cpanel/Cpanel/ForkAsync.pm line 67
Cpanel::ForkAsync::do_in_child(CODE(0x251b0d8)) called at /usr/local/cpanel/Whostmgr/Transfers/Session/Processor.pm line 472
Whostmgr::Transfers::Session::Processor::_spawn_child(Whostmgr::Transfers::Session::Processor=HASH(0x46fe218), "DNS=user.com\x{a}", Whostmgr::Transfers::Session=HASH(0x4683750)) called at /usr/local/cpanel/Whostmgr/Transfers/Session/Processor.pm line 270
Whostmgr::Transfers::Session::Processor::_process_child(Whostmgr::Transfers::Session::Processor=HASH(0x46fe218), Whostmgr::Transfers::Session=HASH(0x4683750), 0) called at /usr/local/cpanel/Whostmgr/Transfers/Session/Processor.pm line 218
Whostmgr::Transfers::Session::Processor::_process_child_with_output_redirection(Whostmgr::Transfers::Session::Processor=HASH(0x46fe218), Whostmgr::Transfers::Session=HASH(0x4683750), 0, "hostalmashostiquick20180820024423S2z") called at /usr/local/cpanel/Whostmgr/Transfers/Session/Processor.pm line 183
Whostmgr::Transfers::Session::Processor::__ANON__() called at /usr/local/cpanel/Cpanel/ForkAsync.pm line 67
eval {...} called at /usr/local/cpanel/Cpanel/ForkAsync.pm line 67
Cpanel::ForkAsync::do_in_child(CODE(0x46fd4b0)) called at /usr/local/cpanel/Whostmgr/Transfers/Session/Processor.pm line 185
Whostmgr::Transfers::Session::Processor::start(Whostmgr::Transfers::Session::Processor=HASH(0x46fe218)) called at bin/start_transfer.pl line 60
main::__ANON__() called at /usr/local/cpanel/3rdparty/perl/526/lib64/perl5/cpanel_lib/Try/Tiny.pm line 99
eval {...} called at /usr/local/cpanel/3rdparty/perl/526/lib64/perl5/cpanel_lib/Try/Tiny.pm line 90
Try::Tiny::try(CODE(0x46717e0), Try::Tiny::Catch=REF(0x23fede0)) called at bin/start_transfer.pl line 75
[A warning occurred while processing this directive.]
Code:
No need to update htaccess files.
FileProtect
/usr/sbin/httpd: line 87: /usr/sbin/httpd_ls_bak: No such file or directory
/usr/sbin/httpd: line 87: /usr/sbin/httpd_ls_bak: No such file or directory
/usr/sbin/httpd: line 87: /usr/sbin/httpd_ls_bak: No such file or directory
/usr/sbin/httpd: line 87: /usr/sbin/httpd_ls_bak: No such file or directory
/usr/sbin/httpd: line 87: /usr/sbin/httpd_ls_bak: No such file or directory
/usr/sbin/httpd: line 87: /usr/sbin/httpd_ls_bak: No such file or directory
/usr/sbin/httpd: line 87: /usr/sbin/httpd_ls_bak: No such file or directory
/usr/sbin/httpd: line 87: /usr/sbin/httpd_ls_bak: No such file or directory
FileProtect
Code:
Vhosts
Refreshing vhosts and restarting apache
/usr/sbin/httpd: line 87: /usr/sbin/httpd_ls_bak: No such file or directory
/usr/sbin/httpd: line 87: /usr/sbin/httpd_ls_bak: No such file or directory
/usr/sbin/httpd: line 87: /usr/sbin/httpd_ls_bak: No such file or directory
/usr/sbin/httpd: line 87: /usr/sbin/httpd_ls_bak: No such file or directory
/usr/sbin/httpd: line 87: /usr/sbin/httpd_ls_bak: No such file or directory
/usr/sbin/httpd: line 87: /usr/sbin/httpd_ls_bak: No such file or directory
Render Failed: file error - /var/cpanel/templates/apache2/vhost.default: not found
Vhosts
Thanks.

what should i do?

any help?
 
Last edited by a moderator:

cPanelLauren

Product Owner
Staff member
Nov 14, 2017
13,298
1,279
313
Houston
Hi @morteza3245

It seems like there are multiple issues with apache and the restoration.
Can you please open a ticket using the link in my signature? Once open please reply with the Ticket ID here so that we can update this thread with the resolution once the ticket is resolved.


Thanks!