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restoring account problems

Discussion in 'Data Protection' started by FARAZ, Apr 8, 2015.

  1. FARAZ

    FARAZ Member

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    Hi Michael

    I am having issue to restore the account, Below are the restore failed logs
    Code:
    Starting “RESTORE” for “Account” “abc”.
    Restore File: /home/cpmove-abc.tar.gz
    Restore Reseller Privs: no
    Restricted mode: yes
    Express mode: no
    Calculating disk space needed …
    Done.
    Target “/home” on host “server1.example.com” has 357.5 GB free and requires at least 1.93 GB free, which includes space for temporary files.
    The “Reseller” restore module has the following areas disabled by request: “all”
    ArchiveManager
    Preparing archive for restoration …
    Calculating disk space needed …
    Done.
    Target “/home/cpanelpkgrestore.TMP.work.oaYGD8KALmV2Iw88/unsafe_to_read_archive” on host “server1.example.com” has 357.5 GB free and requires at least 1.93 GB free, which includes space for temporary files.
    ArchiveManager
    Failed to extract the archive at “/home/cpmove-abc.tar.gz”: The tar archive extraction failed because of the error “The “/bin/gtar” command (process 293886) reported the “ENOENT” (2) error when it ended.”: /bin/gtar: Unexpected EOF in archive /bin/gtar: Unexpected EOF in archive /bin/gtar: Error is not recoverable: exiting now
    Failed: Account Restore Failed: “Failed to extract the archive at “/home/cpmove-abc.tar.gz”: The tar archive extraction failed because of the error “The “/bin/gtar” command (process 293886) reported the “ENOENT” (2) error when it ended.”: /bin/gtar: Unexpected EOF in archive /bin/gtar: Unexpected EOF in archive /bin/gtar: Error is not recoverable: exiting now ”
    
    Regards
     
    #1 FARAZ, Apr 8, 2015
    Last edited by a moderator: Apr 8, 2015
  2. madmanmachines

    madmanmachines Well-Known Member

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    "Unexpected EOF in archive" typically indicates the backup is incomplete or corrupted.

    Thanks,
     
  3. cPanelMichael

    cPanelMichael Forums Analyst
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    Hello,

    The message you received indicates the archive is corrupted. Do you receive any error messages when manually extracting that archive from the command line to a temporary directory?

    Thank you.
     
  4. FARAZ

    FARAZ Member

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    Dear Michael

    I have tried following Option as well

    Copy an Account From Another Server With an Account Password

    Transfer going to completed but when restore the account that getting Same ERROR

    Please do let me know the another process to migrate account from Reseller

    Awaiting for your response

    Regards
     

    Attached Files:

  5. cPanelMichael

    cPanelMichael Forums Analyst
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    Hello,

    You will need to contact the hosting provider for the server you are copying the account from to have them investigate why the archive is corrupted when the account is transferred or backed up. Otherwise, you may have to create the account manually on the destination server and copy over the files via FTP.

    Thank you.
     
  6. Rudy Wancara

    Rudy Wancara Registered

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    Hi there, I have same problem about restoring my website's file. When I try to upload the process stopped at (under) 30%, the tar file size only about 473MB. Anyone can help? my website is down right now
     
  7. cPanelMichael

    cPanelMichael Forums Analyst
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