Restoring Email from backup questions


Jul 28, 2013
cPanel Access Level
Root Administrator

I recently had a client tell me that they are missing all emails from before January. This is when they switched web hosts. Fortunately, I have a full backup of each month before they switched web hosts and I am thinking that I can restore her older emails from before January by using Decembers backup. I have searched the forums and found out how to do this and I found her username in the backups.

My questions are:

Will restoring her email account by transferring her username folder delete all her emails after January? I am just looking to restore the lost emails before January and keep the existing.

Second, her account folder looks like a shortcut to another mail folder. When I click on it it takes me to another folder [email protected]. Is this the folder I transfer/replace? It appears that way as the size of the entire contents of the folder is 58.4mb.


Staff member
Apr 11, 2011
Hello :)

Rather than copying over the entire directory, you should simply copy over the individual emails. This will allow you to retain existing emails while adding the previous ones. The following guide is intended for migrations from servers without a control panel, but it provides details on the the mail directory structure of accounts:

Manual Migrations From Unsupported Control Panels

It should help you to determine which location to restore the emails from/to.

Thank you.