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Restoring Horde Preferences Error - SEG11

Discussion in 'E-mail Discussion' started by Brad Sutherland, Sep 29, 2014.

  1. Brad Sutherland

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    When doing a server migration I get the following error:

    Horde
    Restoring Horde preferences (if any)
    Failed: The subprocess ended prematurely because it received the “SEGV” (11) signal.

    Any help? Anybody had this error before?

    Thanks in advance.
     
  2. cPanelMichael

    cPanelMichael Technical Support Community Manager
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    Hello :)

    It looks like you were able to resolve this error message based on your other thread. Could you clarify if it still occurs, and if not, update this thread with the solution?

    Thank you.
     
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  3. Brad Sutherland

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    Hey, unfortunately the error has not been solved. I closed the other thread because I did not include where the error message was (now I've stated it is in the Horde section).

    Thanks
     
  4. cPanelMichael

    cPanelMichael Technical Support Community Manager
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    Could you provide information about the server you are transferring this account to (e.g. OS, cPanel version, Kernel)? Also, please post the contents of your /etc/my.cnf file.

    Thank you.
     
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  5. Brad Sutherland

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    OS: Linux
    Server/CPanel?: 11.44.1.18
    CPanel Pro 1.0
    Kernel: 3.15.4-x86_64-linode45


    Thanks, sorry for lack of information. New to this job.
     
  6. cPanelMichael

    cPanelMichael Technical Support Community Manager
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    Could you post the contents of your /etc/my.cnf file? In particular, I'm curious if there are any timeout values configured.

    Thank you.
     
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  7. sozotech

    sozotech Well-Known Member

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    Hi Michael,

    I am getting the same error when trying to migrate a particular account. Here are the my.cnf files of both servers.

    Source Server
    Destination Server
    Also here is some more information from the transfer log.

    Best regards,
    Eric
     
  8. cPanelMichael

    cPanelMichael Technical Support Community Manager
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    Feel free to open a support ticket using the link in my signature so we can take a closer look. You can post the ticket number here so we can update this thread with the outcome.

    Thank you.
     
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  9. sozotech

    sozotech Well-Known Member

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    Thanks, I have opened ticket number 5549665 to look into this.

    Eric
     
    #9 sozotech, Oct 7, 2014
    Last edited: Oct 7, 2014
  10. cPanelMichael

    cPanelMichael Technical Support Community Manager
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    To update, it looks like the restore failed due from too small of a value configured for "innodb_log_file_size" in the MySQL configuration.

    Thank you.
     
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