Please whitelist cPanel in your adblocker so that you’re able to see our version release promotions, thanks!

The Community Forums

Interact with an entire community of cPanel & WHM users!

Restricting reseller resources

Discussion in 'General Discussion' started by argamak, Nov 25, 2011.

  1. argamak

    argamak Member

    Joined:
    Sep 2, 2011
    Messages:
    12
    Likes Received:
    0
    Trophy Points:
    51
    cPanel Access Level:
    Root Administrator
    I've been looking all over this forum and in the docs but I haven't found a real conclusion to this. I've set up a reseller on a package with 20GB quota (overselling enabled, BW limits and account creation limits apply also). Now I see his diskspace usage is about 35GB, with half of it used up by his own account/package and the other half by packages he has created (resellername_package) and which are allocated a total of 120GB.
    Now I wonder, what is the normal behavior and what are the actual limits? Can he use up 20GB for his own account plus an additional 20GB physical space for resold accounts? Is there any limit on resold accounts except the given number (in this case 125, which at the same rate would fill up the whole server for a lump sum)? If this is a bug how can it be corrected/fixed (/scripts/fixquotas just returns the 20GB limit for the reseller package)? :confused:
     
    #1 argamak, Nov 25, 2011
  2. cPanelTristan

    cPanelTristan Quality Assurance Analyst
    Staff Member

    Joined:
    Oct 2, 2010
    Messages:
    7,608
    Likes Received:
    32
    Trophy Points:
    238
    Location:
    somewhere over the rainbow
    cPanel Access Level:
    Root Administrator
    The reseller's account is included as part of the total allowed disk space quota and any other limits. This means that if the reseller puts 20GB onto his own account, he will then not be able to add data for any other users.
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
    #2 cPanelTristan, Nov 27, 2011
  3. argamak

    argamak Member

    Joined:
    Sep 2, 2011
    Messages:
    12
    Likes Received:
    0
    Trophy Points:
    51
    cPanel Access Level:
    Root Administrator
    Thanks for the reply. But how did they manage to create accounts that are almost twice the size of the allocated quota? Has this happened when quotas were off as it often happens after an upgrade? And what can I do now to cut them back (there are many account backups in the various home directories? What is the best way to prevent something similar to happen again?
     
    #3 argamak, Nov 28, 2011
  4. cPanelTristan

    cPanelTristan Quality Assurance Analyst
    Staff Member

    Joined:
    Oct 2, 2010
    Messages:
    7,608
    Likes Received:
    32
    Trophy Points:
    238
    Location:
    somewhere over the rainbow
    cPanel Access Level:
    Root Administrator
    You've allowed overselling, so do those accounts actually have that real usage? Overselling means they can create accounts above the quota, but they cannot use over the total amount they have allotted.
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
    #4 cPanelTristan, Nov 28, 2011
  5. argamak

    argamak Member

    Joined:
    Sep 2, 2011
    Messages:
    12
    Likes Received:
    0
    Trophy Points:
    51
    cPanel Access Level:
    Root Administrator
    I'm aware of the concept of overselling. Their current physical disk usage is about 29GB (instead of 20GB) while their packages amount to about 150GB overall (virtually). I'm wondering about the glitch that made this possible?
     
    #5 argamak, Nov 28, 2011
  6. cPanelTristan

    cPanelTristan Quality Assurance Analyst
    Staff Member

    Joined:
    Oct 2, 2010
    Messages:
    7,608
    Likes Received:
    32
    Trophy Points:
    238
    Location:
    somewhere over the rainbow
    cPanel Access Level:
    Root Administrator
    I suggest opening up a ticket for us to troubleshoot it further to see what might have caused it. WHM > Support Center > Contact cPanel or using the link in my signature could be used for opening up a ticket. Please post the ticket number here after one has been sent. Thanks!
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
    #6 cPanelTristan, Nov 28, 2011
  7. argamak

    argamak Member

    Joined:
    Sep 2, 2011
    Messages:
    12
    Likes Received:
    0
    Trophy Points:
    51
    cPanel Access Level:
    Root Administrator
    Thanks for the suggestion. Right now I see the necessity to upgrade the client anyway but will keep you updated in case the issue arises again.
     
    #7 argamak, Nov 28, 2011
  8. argamak

    argamak Member

    Joined:
    Sep 2, 2011
    Messages:
    12
    Likes Received:
    0
    Trophy Points:
    51
    cPanel Access Level:
    Root Administrator
    The ticket ID is 2035730.
     
    #8 argamak, Nov 30, 2011
(You must log in or sign up to post here.)
Loading...
Similar Threads - Restricting reseller resources
  1. chanklish

    SOLVED Restricting IP access to a specific website page

    chanklish, Oct 5, 2017, in forum: Security
    Replies:
    8
    Views:
    3,536
    rpvw
    Oct 6, 2017
  2. Mangoose

    Restricting SSH access to 2 or 3 specific IPs

    Mangoose, Feb 17, 2017, in forum: Security
    Replies:
    3
    Views:
    915
    cPanelMichael
    Feb 20, 2017
  3. sparek-3

    In Progress Suspended account, email accounts, root/reseller overwrite

    sparek-3, Sep 24, 2018, in forum: Security
    Replies:
    3
    Views:
    130
    cPanelMichael
    Sep 28, 2018
  4. gildas

    Transfers function privileges for Reseller?

    gildas, Sep 21, 2018, in forum: General Discussion
    Replies:
    2
    Views:
    71
    gildas
    Sep 24, 2018
  5. activa

    unsuspendreseller command fail

    activa, Sep 17, 2018, in forum: cPanel Developers
    Replies:
    1
    Views:
    60
    cPanelMichael
    Sep 17, 2018

Share This Page

  1. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
    By continuing to use this site, you are consenting to our use of cookies.
    Accept Learn More...
    Dismiss Notice