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SOLVED Retain a copy of forwarded emails to Gmail?

Discussion in 'E-mail Discussion' started by Jeff19, May 3, 2019.

  1. Jeff19

    Jeff19 Member

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    Hello, everybody.
    I have an issue, please, about my forwarded emails. Actually, I don't know if it's a normal behavior or is it an issue!

    I'm forwarding my emails from my website email address to my Gmail account; this works but it doesn't keep a copy of the forwarded emails on my webmail (my website email account)!
    Is this normal, or should I adjust something on my cPanel?

    Thank you very much.

    PS: my cPanel level is "Website owner".
     
  2. Jeff19

    Jeff19 Member

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    I would like just to add that I used the "Forwarders" feature in cPanel to forward my website emails to Gmail.
     
  3. dalem

    dalem Well-Known Member PartnerNOC

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    If you would like to retain a copy of your email on your cpanel server
    you need to add an email account for the email address you are forwarding
     
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  4. Jeff19

    Jeff19 Member

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    Thanks, Dalem, for the response; but do you mean creating an email account for the email address I am forwarding from or to?!! Because I already have an email account for the email address I'm forwarding from!
     
  5. keat63

    keat63 Well-Known Member

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    Assuming you have an actual email mailbox on the cpanel server, and not just a forward rule, then i'm guessing that you may be using a POP3 mailbox.

    When you retrieve email from a POP3 mailbox, it gets downloaded to your client device (PC/Phone/Tablet etc), and then deleted from the physical mailbox on the cpanel server.

    Alternatively, if you create an IMAP mailbox instead, then it will only be deleted from the CPanel server when you delete it from the client.

    A positive to this is that you can also get to the same emails on many different clients.
    A negative is your mailbox could grow and take up space, you may have to think about deleting stuff later down the line.
     
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  6. Jeff19

    Jeff19 Member

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    OK, thanks Keat.
    I use Gmail directly from their website, without using an email client. I checked in my Gmail settings and I found that IMAP is enabled (see the screenshot).
     

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  7. keat63

    keat63 Well-Known Member

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    I'm confused.
    The image you sent appears to be the settings for your gmail account.
    But your original request was asking about retaining emails on your cpanel ?
     
  8. keat63

    keat63 Well-Known Member

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  9. Jeff19

    Jeff19 Member

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    Yes, that's it.

    If I understand now, you're telling me that I should create an IMAP mailbox in my cPanel, which I don't see how to do it if it's possible!
     
  10. Jeff19

    Jeff19 Member

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    I think you're telling me to create an IMAP mailbox in my cPanel to make this work, but I don't see how; maybe because of my cPanel access level.
    Should I ask my provider hosting for that?
     
  11. dalem

    dalem Well-Known Member PartnerNOC

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    in your cpanel > email accounts > create

    if you do not have the above in your cpanel then yes contact your provider
     
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  12. Jeff19

    Jeff19 Member

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    No, of course I can do that, and I did it several times to create some emails addresses in cPanel, but it doesn't seem to provide any way to specify IMAP feature while doing that, if it has to!
    Anyway, with such addresses created in cPanel and forwarded to my Gmail address, when I read them first on Gmail, I don't find them anymore on my webmail (horde).
     
  13. dalem

    dalem Well-Known Member PartnerNOC

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    you set up your email client yo use IMAP (IMAP is always on)
     
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  14. Jeff19

    Jeff19 Member

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    Well, my email client is just the Gmail website; that's why I previously uploaded my Gmail settings where I think IMAP is correctly set on.
     
  15. dalem

    dalem Well-Known Member PartnerNOC

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    Gmail's add an account is a pop3
    you need to check "Leave a copy of retrieved message on the server."
     
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  16. cPanelLauren

    cPanelLauren Forums Analyst II Staff Member

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    Aside from anything else discussed in this thread, in order to retain a copy of the email on the server the email address you're forwarding needs to exist on the server.

    If the account does exist and you've set gmail to act as a mail client you need to ensure that you're retaining a copy on the server if you want the email to exist in both places.
     
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  17. Jeff19

    Jeff19 Member

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    OK, It works now.

    I tried first to do the following on Gmail settings: Accounts and Import --> Check mail from other accounts --> Add a mail account; and added my website email with the "Leave a copy of retrieved message on the server" checked.
    But this changed nothing!

    So, I contacted my hosting provider and it appeared that there were some issues, especially an issue with the MX records not correctly set up.
    After setting the MX records, the retain feature worked as expected with no need to set the website email on Gmail.

    Thank you very much, all of you, for your guidance.

    PS: I don't see how to mark this thread as resolved if there is such feature on the forum.
     
  18. cPanelLauren

    cPanelLauren Forums Analyst II Staff Member

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    I'm really glad to hear that you were able to get this resolved, thanks for letting us know!
     
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