retry time not reached for any host for

egyts

Registered
Feb 2, 2021
2
0
1
indonesia
cPanel Access Level
Root Administrator
please help, we are having problems on almost all servers something like this, please support :

2021-02-02 19:50:31 1l6trG-0004RO-6C == [email protected] R=dkim_lookuphost T=dkim_remote_smtp defer (-18) H=mail.sils.co.id [222.124.12.107]: Remote host closed connection in response to initial connection
2021-02-02 20:53:47 1l6trG-0004RO-6C == [email protected] R=dkim_lookuphost T=dkim_remote_smtp defer (-18) H=mail.sils.co.id [222.124.12.107]: Remote host closed connection in response to initial connection
2021-02-02 21:53:46 1l6trG-0004RO-6C == [email protected] R=dkim_lookuphost T=dkim_remote_smtp defer (-53): retry time not reached for any host for 'btg.sils.co.id'
2021-02-02 22:46:50 1l6trG-0004RO-6C == [email protected] R=dkim_lookuphost T=dkim_remote_smtp defer (-18) H=mail.sils.co.id [222.124.12.107]: Remote host closed connection in response to initial connection
2021-02-03 00:15:07 1l6trG-0004RO-6C == [email protected] R=dkim_lookuphost T=dkim_remote_smtp defer (-53): retry time not reached for any host for 'btg.sils.co.id'
2021-02-03 00:46:32 1l6trG-0004RO-6C == [email protected] R=dkim_lookuphost T=dkim_remote_smtp defer (-18) H=mail.sils.co.id [222.124.12.107]: Remote host closed connection in response to initial connection
2021-02-03 01:46:12 1l6trG-0004RO-6C == [email protected] R=dkim_lookuphost T=dkim_remote_smtp defer (-53): retry time not reached for any host for 'btg.sils.co.id'
2021-02-03 02:54:56 1l6trG-0004RO-6C == [email protected] R=dkim_lookuphost T=dkim_remote_smtp defer (-53): retry time not reached for any host for 'btg.sils.co.id'
2021-02-03 04:02:53 1l6trG-0004RO-6C == [email protected] R=dkim_lookuphost T=dkim_remote_smtp defer (-18) H=mail.sils.co.id [222.124.12.107]: Remote host closed connection in response to initial connection
2021-02-03 04:45:42 1l6trG-0004RO-6C == [email protected] R=dkim_lookuphost T=dkim_remote_smtp defer (-53): retry time not reached for any host for 'btg.sils.co.id'
2021-02-03 05:47:55 1l6trG-0004RO-6C == [email protected] R=dkim_lookuphost T=dkim_remote_smtp defer (-53): retry time not reached for any host for 'btg.sils.co.id'
2021-02-03 06:45:22 1l6trG-0004RO-6C == [email protected] R=dkim_lookuphost T=dkim_remote_smtp defer (-53): retry time not reached for any host for 'btg.sils.co.id'
2021-02-03 07:59:36 1l6trG-0004RO-6C == [email protected] R=dkim_lookuphost T=dkim_remote_smtp defer (-18) H=mail.sils.co.id [222.124.12.107]: Remote host closed connection in response to initial connection
2021-02-03 08:48:37 1l6trG-0004RO-6C == [email protected] R=dkim_lookuphost T=dkim_remote_smtp defer (-53): retry time not reached for any host for 'btg.sils.co.id'
 
Last edited by a moderator:

cPRex

Jurassic Moderator
Staff member
Oct 19, 2014
6,810
895
313
cPanel Access Level
Root Administrator
Hey there! I'm sorry to hear about this issue with the mail on the system. Can you run this command from the cPanel server and send me the output?

Code:
telnet 222.124.12.107 25
If you get a "command not found" error you may need to install telnet first, which can be done with this command:

Code:
yum install telnet
I tested that mailserver from my location and I see it responding normally, so I just want to see if your system can connect to that server outside of an email message before trying any additional troubleshooting.
 

cPRex

Jurassic Moderator
Staff member
Oct 19, 2014
6,810
895
313
cPanel Access Level
Root Administrator
I'm wondering if your server's IP, or block of IP addresses since you mention this happens on multiple systems, is blocked from that remote mail server. I see the following when I test this on my end, which is a normal response from a mail server:

Code:
# telnet 222.124.12.107 25
Trying 222.124.12.107...
Connected to 222.124.12.107.
Escape character is '^]'.
220 gateway3.sat.co.id ESMTP Postfix
With your test, you are not even reaching the system to authenticate as your connection is being dropped. If you have another way to contact the manager of that mail server I would reach out to them and see if they can check their system for your IP address(es) and see if that is the case.