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Returning message to sender issue IP not Setup correctly

Discussion in 'Bind/DNS/Nameserver' started by darkr00t, Apr 13, 2018.

  1. darkr00t

    darkr00t Member

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    I'm having this error, however the error log says is because the ip has low reputation but in fact the ip is not setup correctly

    example log:

    leyend: Bold logs are the problem

    host gmail-smtp-in.l.google.com [74.125.141.27]
    SMTP error from remote mail server after end of data:
    550-5.7.1 [190.181.225.XXX 18] Our system has detected that this message is
    550-5.7.1 likely suspicious due to the very low reputation of the sending IP
    550-5.7.1 address. To best protect our users from spam, the message has been
    550-5.7.1 blocked. Please visit
    550 5.7.1 Why has Gmail blocked my messages? - Gmail Help for more information. 104si2581208uat.116 - gsmtp

    how do i update this IP or change this IP [190.181.225.XXX(big useless space here)18]? because should be displaying like this [190.181.225.XXX]
     
  2. 24x7server

    24x7server Well-Known Member

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    Hi,

    Check the exim configuration and /etc/mailips file to see if the IP is present and if yes, what is the format..
     
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  3. darkr00t

    darkr00t Member

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    Hello,

    theres nothing inside the file, this is not normal, had reinstalled the whole cPanel again but problem still persist even in a Clean Install, thank you for answer!
     
  4. 24x7server

    24x7server Well-Known Member

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    Hi,

    In that case, things has to be investigated properly and various areas where the IP address is added has to be checked to see if anywhere the IP address has this unwanted white space..

    grep -rl '<IP address with white space> /etc/*
    grep -rl '<IP address with white space> /var/cpanel/*


    Can you check if you see any of such IP on your server using above commands?
     
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  5. cPanelLauren

    cPanelLauren Forums Analyst II
    Staff Member

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    Hello,


    In addition to the information that is requested by @24x7server I'd like to know if the IP is referenced incorrectly when running the command:

    ifconfig

    or

    ip addr

    Thank you,
     
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