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SOLVED Reverse DNS does not contain the hostname

Discussion in 'E-mail Discussions' started by Rakib Ahmed, Feb 12, 2017.

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  1. Rakib Ahmed

    Rakib Ahmed Member

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    A website all emails goes to spam or junk folder. when i check this domain in mxtoolbox.com
    found a problem Test : SMTP Reverse DNS Mismatch, Reverse DNS does not contain the hostname and in this server all other website SMTP Reverse DNS is ok. when i check domain ip then i see this domain use a dedicated ip and other domains use shared ip. now please tell how i solved this problem.
     
  2. Eminds

    Eminds Well-Known Member

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    Correct the Reverse DNS entry , make sure it is associated with the domain name in the issue and it has to be configured at your server provider/data center.
     
  3. cPanelMichael

    cPanelMichael Forums Analyst
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    Hello,

    Yes, as mentioned in the previous post, contact your provider to have them setup an RDNS entry for that IP address pointing to the domain name that uses it as a dedicated IP address for sending email.

    Thank you.
     
  4. Rakib Ahmed

    Rakib Ahmed Member

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    Thanks Eminds
    When i add dedicated ip in reserved dns it's working fine.
     
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  5. cPanelMichael

    cPanelMichael Forums Analyst
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    I'm happy to see you were able to address the issue. Thank you for updating us with the outcome.
     
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