Reverse DNS does not match SMTP Banner - Emails goes to spam

Operating System & Version
CENTOS 6.10 kvm
cPanel & WHM Version
v86.0.18

Greeenone

Registered
Apr 14, 2020
3
0
1
Belgium
cPanel Access Level
Root Administrator
Hello !

One week ago I bought VPS with Cpanel and domaine name on OVH. I use shared IP, each website have his own account on WHM.

My emails goes to spam due to SMTP issue and I don't know how to fixe it (I spended already 5 days to find a solution). Email tester show me that emails are sended from vps.xxxx.net and this address not match to rDNS (My rDNS match with my VPS IP address)

I don't really have experience with VPS beceause I worked before only with simple web host & Cpanel.

I tied this solution but didn't worked for me
https://forums.cpanel.net/threads/e...ing-and-reverse-dns-for-dedicated-ips.391311/
 

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GOT

Get Proactive!
PartnerNOC
Apr 8, 2003
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363
Chesapeake, VA
cPanel Access Level
DataCenter Provider
I don't use OVH, but I have seen some places that do not allow you to set an rDNS that does not resolve, does your hostname resolve? It should consist of three parts, as in something.domain.tld
 
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Greeenone

Registered
Apr 14, 2020
3
0
1
Belgium
cPanel Access Level
Root Administrator
I don't use OVH, but I have seen some places that do not allow you to set an rDNS that does not resolve, does your hostname resolve? It should consist of three parts, as in something.domain.tld
I tried to change my rDNS. Ovh don't allow to change rDNS to rDNS with ovh domain. I contacted OVH and I hope they will help me
 

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cPanelLauren

Product Owner
Staff member
Nov 14, 2017
13,295
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Houston
You're receiving that error because you need to create a hostname for your server that does not contain ovh.net. Once you have a valid hostname that resolves to your server you can request that they use it for the rDNS.