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SOLVED Reverse DNS does not match SMTP Banner

Discussion in 'E-mail Discussion' started by Layth, May 17, 2018.

  1. Layth

    Layth Member

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    Hello , i have two domains on my server , i have one ip which is "162.144.xxx.xxx"
    when i do test at mxtoolbox.com i get "Reverse DNS does not match SMTP Banner" for both domains , i dont understand where is the problem :(

    Can you help me please!

    thank you


    - Removed -
     
    #1 Layth, May 17, 2018
    Last edited by a moderator: May 17, 2018
  2. cPanelMichael

    cPanelMichael Technical Support Community Manager
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  3. Layth

    Layth Member

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    I have full access to root but i dont know how to apply it , i will ask my support to do it for me depends on solution that you referred .

    Thank you very much
     
  4. cPanelMichael

    cPanelMichael Technical Support Community Manager
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    Hello,

    You may also want to verify the message isn't a false positive. Do you receive the same result from MXToolBox when temporarily disabling "Introduce a delay into the SMTP transaction for unknown hosts and messages detected as spam" in "WHM >> Exim Configuration Manager"?

    Thank you.
     
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  5. Layth

    Layth Member

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    Hello, i just disabled it and no more errors when do test at MXToolBox , should i keep it off ?

    Thank you for help
     
    #5 Layth, May 19, 2018
    Last edited: May 19, 2018
  6. cPanelMichael

    cPanelMichael Technical Support Community Manager
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    No, I recommend leaving the option enabled since it's only leading to a false positive at the MXToolBox website. It's an issue with their website's test.

    Thank you.
     
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  7. Layth

    Layth Member

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    Thank you very much , i will enable it again
     
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