Operating System & Version
linux
cPanel & WHM Version
92.0 (build 10)

asepulveda

Registered
Feb 16, 2021
1
0
1
COSTA RICA
cPanel Access Level
Website Owner
Hello. In the "Email Deliverability" section of Cpanel I have the status "Problem Exists (Reverse DNS)".

I get this message to solve: "To fix this problem, contact your system administrator and request that they create a DNS" A "record for" securenet-server.net " whose value is "207.zzz.190.yyy ".

My domain is "groupxyz.com", so in the "Zone Editor" section of Cpanel a DNS "A" record was created and the "Name" field only allows "securenet-server.net.groupxyz.com", it does not allow just "securenet-server.net". In the "Record" field, " 207.zzz.190.yyy" was configured.

The problem still persists in the "Email Deliverability" section.
 

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ffeingol

Well-Known Member
PartnerNOC
Nov 9, 2001
617
199
343
cPanel Access Level
DataCenter Provider
More than likely this is not something that you can solve. Most providers don't delegate reverse DNS (PTR records) to their clients. They may have a place in their customer system to set reverse DNS or you may need to open a ticket with your provider.