Reverse DNS (PTR) Problem & Email Deliverability

JassMarv

Registered
Jul 12, 2019
3
0
1
Algeria
cPanel Access Level
Website Owner
Hello , i have a problem in Email Deliverability , that in cpanel the webmail doesn't work ( the email of hosting doesn't recieve any messages ) and after that i look in Email Deliverability in my WHM
i see this problem :
- Removed -
and i create a dns record for my ip address but nothing happend , same problem
Note :
i point my IP and my name servers in cloudflare .

any help, solutions to fix this problem and thanks
 

cPanelLauren

Forums Analyst II
Staff member
Nov 14, 2017
6,762
535
263
Houston
cPanel Access Level
DataCenter Provider
This appears to most certainly be a DNS issue - The domain sent in the SMTP handshake doesn't appear to resolve to the server (more than likely it's picking up the IP address for CloudFlare) - more than likely you're proxying the MX records for the domain through CloudFlare which shouldn't be done. It's also discussed here: How to setup Reverse DNS