Reverse DNS (PTR) Problem & Email Deliverability

JassMarv

Registered
Jul 12, 2019
3
0
1
Algeria
cPanel Access Level
Website Owner
Hello , i have a problem in Email Deliverability , that in cpanel the webmail doesn't work ( the email of hosting doesn't recieve any messages ) and after that i look in Email Deliverability in my WHM
i see this problem :
- Removed -
and i create a dns record for my ip address but nothing happend , same problem
Note :
i point my IP and my name servers in cloudflare .

any help, solutions to fix this problem and thanks
 

cPanelLauren

Product Owner
Staff member
Nov 14, 2017
13,296
1,261
313
Houston
This appears to most certainly be a DNS issue - The domain sent in the SMTP handshake doesn't appear to resolve to the server (more than likely it's picking up the IP address for CloudFlare) - more than likely you're proxying the MX records for the domain through CloudFlare which shouldn't be done. It's also discussed here: How to setup Reverse DNS