Operating System & Version
RedHat 7.9
cPanel & WHM Version
latest

nlewis76

Registered
Jan 15, 2021
4
0
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Wales
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Root Administrator
Hello - I am trying to do an install on a newly built RHEL 7.9 and I am getting the following message:

Running version '11.92.0.8' of updatenow.
[2021-01-15 14:10:21 +0000] Detected version '' from version file.
[2021-01-15 14:10:21 +0000] --force passed on command line. Upgrade will disregard update config settings.
[2021-01-15 14:10:21 +0000] E Tried to sync version /etc/cpanel/TIERS.json file but failed: http_proxy URL must be in format http://[[email protected]]<host>:<port>/
[2021-01-15 14:10:21 +0000] at ./updatenow.static line 47531.
[2021-01-15 14:10:21 +0000] ***** FATAL: The version for tier 'release' is not defined!
[2021-01-15 14:10:21 +0000] The Administrator will be notified to review this output when this script completes
[2021-01-15 14:10:21 +0000] E Detected events which require user notification during updatenow. Will send iContact the log
info [updatenow] upcp:: Notification => [email protected]-lvw-ecpws01.cg***** via EMAIL [eventimportance => High (1)]
warn [updatenow] Failed to send notification of type “EMAIL”: /usr/sbin/sendmail is not executable by UID 0 (No such file or directory) at ./updatenow.static line 63267.


There were errors when running updatenow:

[2021-01-15 14:10:21 +0000] E The install encountered an error: The version for tier 'release' is not defined!
Can't exec "/usr/local/cpanel/scripts/cpanel_initial_install": No such file or directory at /home/cPanelInstall/selfgz13786/install line 359.
2021-01-15 14:10:21 363 [13838] (FATAL): The system failed to run the /usr/local/cpanel/scripts/cpanel_initial_install script.
Removing /root/installer.lock.
 
Last edited by a moderator:

cPRex

Jurassic Moderator
Staff member
Oct 19, 2014
7,519
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313
cPanel Access Level
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Hey there! The first thing I'd check for that error would be the update configuration in /etc/cpupdate.conf, since it doesn't seem to be able to find the update tier you're working with. Normally I would expect the first line of that file to look like this:

Code:
CPANEL=release
so can you check and confirm that is in place?

It's also odd that /usr/sbin/sendmail didn't exist, as that should be present as part of the Exim package on the system:

Code:
# rpm -qf /usr/sbin/sendmail
exim-4.93-6.cp1186.x86_64
 

nlewis76

Registered
Jan 15, 2021
4
0
1
Wales
cPanel Access Level
Root Administrator
I have installed sendmail now - so that error has gone away.

This is still an issue though:

[2021-01-15 21:25:44 +0000] E The install encountered an error: The version for tier 'release' is not defined!
Can't exec "/usr/local/cpanel/scripts/cpanel_initial_install": No such file or directory at /home/cPanelInstall/selfgz3617/install line 359.
2021-01-15 21:25:44 363 [3669] (FATAL): The system failed to run the /usr/local/cpanel/scripts/cpanel_initial_install script.
Removing /root/installer.lock.
 

cPRex

Jurassic Moderator
Staff member
Oct 19, 2014
7,519
1,027
313
cPanel Access Level
Root Administrator
Could you submit a ticket to our support team? It almost feels like there are remnants of a partial install or some other conflict causing these odd issues. If you do submit a ticket please post the number here so I can follow along and keep everyone on the forums updated as well.