I just setup a new CPanel WHM server within the last 24 hours. everything was working fine until I shutdown the server and transferred it into the Server rack. After powering it everything works except I can't log in to WHM with root account. I am very sure of the password because the same credentials is able to give me ssh access over the same IP. The server sits behind a firewall so it is configured with a private IP address which is NAT to an assigned public IP address.
I followed some past threads and disabled cphulk but still did not get access. Before shutting down however, I created two hosting accounts. I am able to log in to the accounts with the account usernames and passwords but can't get access with the root account.
How do I resolve this in time as this is suppose to be a proof of concept to get my office to invest in licensing our new servers and I am very sure I have only 15 days before the license the expires.
I followed some past threads and disabled cphulk but still did not get access. Before shutting down however, I created two hosting accounts. I am able to log in to the accounts with the account usernames and passwords but can't get access with the root account.
How do I resolve this in time as this is suppose to be a proof of concept to get my office to invest in licensing our new servers and I am very sure I have only 15 days before the license the expires.