posterity

Registered
Jan 7, 2014
3
0
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cPanel Access Level
Root Administrator
I just setup a new CPanel WHM server within the last 24 hours. everything was working fine until I shutdown the server and transferred it into the Server rack. After powering it everything works except I can't log in to WHM with root account. I am very sure of the password because the same credentials is able to give me ssh access over the same IP. The server sits behind a firewall so it is configured with a private IP address which is NAT to an assigned public IP address.

I followed some past threads and disabled cphulk but still did not get access. Before shutting down however, I created two hosting accounts. I am able to log in to the accounts with the account usernames and passwords but can't get access with the root account.

How do I resolve this in time as this is suppose to be a proof of concept to get my office to invest in licensing our new servers and I am very sure I have only 15 days before the license the expires.
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,913
2,203
363
Hello :)

Please review the following log file:

/usr/local/cpanel/logs/login_log

Do you notice any specific errors related to your failed login attempts into WHM?

Thank you.
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,913
2,203
363
Please ensure you use port 2086 or 2087 when accessing Web Host Manager. You can also use "/whm" in the URL. It's a separate URL than what you use to access cPanel.

Thank you.