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Root domain not showing as Alt Name with Let's Encrypt

Discussion in 'Security' started by dudesonwill, Nov 1, 2018.

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  1. dudesonwill

    dudesonwill Registered

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    White trying to issue a new certificate for Let's Encrypt, there are options to include different alternative names such as example.com, www.example.com mail.example.com and I will make sure all 3 are checked marked before installing (the root example.com is automatically checked). Then issuing the certificate, the root of example.com does not show under the Alt Names section. Only the other 2 are showing.

    As a result, if I visit my domain in a browser without the www first, it will not show the SSL certificate. I want the SSL certificate to show even if someone only types in the root domain without the www.

    How can I fix this?

    Thank you
     
    #1 dudesonwill, Nov 1, 2018
    Last edited by a moderator: Nov 1, 2018
  2. cPanelMichael

    cPanelMichael Technical Support Community Manager Staff Member

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    Hello @dudesonwill,

    Can you let us know the specific name of the option you are accessing in cPanel, or provide us with a screenshot of it? I want to be sure this is an actual feature provided as part of cPanel & WHM as opposed to a third-party plugin.

    Thank you.
     
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