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root emails about new accounts

Discussion in 'General Discussion' started by crshep, Jul 21, 2015.

  1. crshep

    crshep Well-Known Member

    Sep 26, 2006
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    I just noticed since the new update that the emails I get for new accounts suspended and terminated accounts has wired characters in them. is it just me or ???? Example

    The big X is to hide personal info and not the characters I'm talking about


    The account was set up by the reseller “XXXXXXXX” with the effective user ID of “root”.

    This notice is the result of a request made by a computer with the IP address of “XXX.XXX.XXX.XX” through the “WHM” service on the server while logged in as “XXXXXXXX”.

    A reverse DNS lookup on the remote IP address returned the host name “”.

    The remote computer’s location appears to be: United States (US).

    The remote computer’s IP address is assigned to the provider: “BrightHouse Networks Bakersfield”

    This notice was generated on “Tuesday, July 21, 2015” at “10:24:45 PM UTC”.

    or better yet how do I get it fixed? me or cpanel?

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  2. cPanelMichael

    cPanelMichael Technical Support Community Manager
    Staff Member

    Apr 11, 2011
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    Root Administrator
    Hello :)

    Are you able to reproduce this issue in multiple email clients or webmail applications? Also, please post the output from:

    cat /usr/local/cpanel/version
    Thank you.
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