root @ hostname emails are frozen

Hello

I can't seem to get delivery of system emails.

I have configured WHM >> Home »Server Contacts »Edit System Mail Preferences.

• The system currently forwards mail for “nobody” to “root”.
• The system currently forwards mail for “root” to “myemail@gmail.com”.
• The system currently forwards mail for “cpanel” to “root”.

I have CSF installed.

I have checked root/forward and it is showing the correct email "myemail@gmail.com"

In the mailqueue I see many frozen emails.

Output of exim

Code:

2016-08-30 02:45:48 cwd=/etc/csf 4 args: /usr/sbin/sendmail -f root -t
2016-08-30 02:45:48 1beNoq-0002Ca-Th <= [EMAIL]root@myvps.myhostname.com[/EMAIL] U=root P=local S=666 T="lfd on myvps.myhostname.com: WHM/cPanel root access alert from xx.xx.xxx.xxx" for root
2016-08-30 02:45:48 cwd=/var/spool/exim 3 args: /usr/sbin/exim -Mc 1beNoq-0002Ca-Th
2016-08-30 02:45:49 1beNoq-0002Ca-Th ** [EMAIL]root@myvps.myhostname.com[/EMAIL] R=fail_remote_domains: The mail server could not deliver mail to [EMAIL]root@myvps.myhostname.com[/EMAIL].  The account or domain may not exist, they may be blacklisted, or missing the proper dns entries.
2016-08-30 02:45:49 cwd=/var/spool/exim 7 args: /usr/sbin/exim -t -oem -oi -f <> -E1beNoq-0002Ca-Th
2016-08-30 02:45:49 1beNor-0002Cf-4q <= <> R=1beNoq-0002Ca-Th U=mailnull P=local S=2133 T="Mail delivery failed: returning message to sender" for [EMAIL]root@myvps.myhostname.com[/EMAIL]
2016-08-30 02:45:49 cwd=/var/spool/exim 3 args: /usr/sbin/exim -Mc 1beNor-0002Cf-4q
2016-08-30 02:45:49 1beNoq-0002Ca-Th Completed
2016-08-30 02:45:49 1beNor-0002Cf-4q ** [EMAIL]root@myvps.myhostname.com[/EMAIL] R=fail_remote_domains: The mail server could not deliver mail to [EMAIL]root@myvps.myhostname.com[/EMAIL].  The account or domain may not exist, they may be blacklisted, or missing the proper dns entries.
2016-08-30 02:45:49 1beNor-0002Cf-4q Frozen (delivery error message)
2016-08-30 02:46:24 cwd=/usr/local/cpanel/whostmgr/docroot 2 args: /usr/sbin/exim -bpra

And a sample of the frozen email;

Code:

Date:

Tue, 30 Aug 2016 02:45:44 +1200
From:
Mail Delivery System <Mailer-Daemon@myvps.myhostname.com>
To:
[EMAIL]root@myvps.myhostname.com[/EMAIL]
Subject:
Mail delivery failed: returning message to sender
--1472481944-eximdsn-949534470
Content-type: text/plain; charset=us-ascii

This message was created automatically by mail delivery software.

A message that you sent could not be delivered to one or more of its
recipients. This is a permanent error. The following address(es) failed:

  [EMAIL]root@myvps.myhostname.com[/EMAIL]
    The mail server could not deliver mail to [EMAIL]root@myvps.myhostname.com[/EMAIL].  The account or domain may not exist, they may be blacklisted, or missing the proper dns entries.

--1472481944-eximdsn-949534470
Content-type: message/delivery-status

Reporting-MTA: dns; myvps.myhostname.com

Action: failed
Final-Recipient: rfc822;root@myvps.myhostname.com
Status: 5.0.0

--1472481944-eximdsn-949534470
Content-type: message/rfc822

Return-path: <root@myvps.myhostname.com>
Received: from root by myvps.myhostname.com with local (Exim 4.87)
    (envelope-from <root@myvps.myhostname.com>)
    id 1beNol-0002C7-Q0
    for [EMAIL]root@myvps.myhostname.com[/EMAIL]; Tue, 30 Aug 2016 02:45:43 +1200
To: [EMAIL]root@myvps.myhostname.com[/EMAIL]
Subject: lfd on myvps.myhostname.com: Excessive resource usage: USERABC (2266 (Parent PID:1697))
From:  <root@myvps.myhostname.com>
Message-Id: <E1beNol-0002C7-Q0@myvps.myhostname.com>
Date: Tue, 30 Aug 2016 02:45:43 +1200

Time:         Tue Aug 30 02:45:43 2016 +1200
Account:      userabc
Resource:     Process Time
Exceeded:     5404 > 1800 (seconds)
Executable:   /usr/bin/php
Command Line: /usr/bin/php
PID:          2266 (Parent PID:1697)
Killed:       No

Any assistance appreciated.

 

Yes, but that is not the issue here. The emails are not even getting sent.

I've also looked at /root/.forward file and the email in there is correct

 

Hello Michael

The hostname, let's say is: myvps.myhostname.com which has been set in Home »Networking Setup »Change Hostname

I've checked the file /etc/localdomains and myhostname.com is listed. Do I also need to add an entry for myvps.myhostname.com ?

 

Support request submitted: Support Request ID is: 7642215

 

OK I added my hostname: myvps.mydomain.com into etc/localdomains

And now the problem is solved. Why is this not documented anywhere?

 

No - I did not manually change anything - I used WHM all the way. but the hostname was missing from /etc/localdomains

I am using a cPanel ISO snapshot from my cloud provider. I have noticed a few irregular entries here and there.

I think I had better start with a fresh install next time. However, I did upgrade cPanel as a first job when getting started. I suppose it's possible any custom changes were not overwritten.

Anyway - this problem is solved.